Support Technician 1 Domestic Relations at Northampton County

Application RequirementsBegin an exciting career working for the Domestic Relations division of Northampton Countys Court Administration!These positions offer comprehensive medical/dental benefits along with generous paid Personal Vacation Sick and Family Sick leave time!In order to be considered for this position applicants must successfully submit a completed application prior to the posting deadline. Once the posting closes all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive concise history of their education certification licensing and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.For questions regarding this posting please contact Sherry Christman Human Resources Analyst at or .Equal Employment Opportunities It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race color national origin religion sexual orientation marital status sex gender identity gender expression age genetic information disability or any other status protected by the Pennsylvania Human Relations Act Title VII of the Civil Rights Act of 1964 the Age Discrimination in Employment Act (ADEA) and the Americans with Disabilities Act (ADA) and any other state federal or local law.Job DescriptionGENERAL PURPOSEThe Support Technician 1 position is responsible for specialized work functioning in support of the Countys Domestic Relations child support program. Work includes performing varied assignments which require knowledge of the County and the Commonwealths Domestic Relations support activities relating to payment collection. The individual in this role is responsible for the independent performance of procedural duties but the emphasis is on the breadth and scope of the positions role in support of one or more Conference Officers.SUPERVISION RECEIVEDThis position reports directly to the Domestic Relations Support Services Supervisor or Office Supervisor. SUPERVISION EXERCISEDThis position is not responsible for the supervision of other employees.ESSENTIAL DUTIES OF THE POSITIONReviews and processes correspondence computer data orders conference notes summaries and other forms for staff members.Compiles data for Conference Officers use may compose routine correspondence letters notices forms etc.Updates files as necessary. Assembles materials for reports summaries and other uses from information submitted by parties employers lawyers and other offices both within and outside of the Court. Completes forms requires to initiate follow up or complete processing of support activities.Sorts and processes PACSES income attachment batch forms. Identifies which attachments should be mailed out depending on whether an excess amount should be added or deleted according to case balance.Enters data in computer system to update and maintain support accounts receives reminders to review case status pulls case and refers to staff member for action.Answers overflow telephone calls from clients lawyers and members of the public and representatives from other county and court offices explains general functions and operations of office or provides status of case.Schedules and reschedules appointments and pre-trial conferences.*An employee assigned to this title shall perform a majority but may not perform all of the duties listed in this job description. Conversely minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.REQUIRED MINIMUM QUALIFICATIONSEDUCATION & EXPERIENCE Completion of a high school or general equivalency diploma; ANDAt least one (1) year of clerical experience in an administrative professional governmental or judicial setting; OREquivalent combination of education and experience.KNOWLEDGE SKILLS AND ABILITIESKnowledge of the policies practices and procedures involved in a county domestic relations child support program.Knowledge of the organizational relationships within the Domestic Relations Court and related programs.Knowledge of functions operations and procedures of the Commonwealths central child support collection program.Skill in gathering information from the child support computer system and responding to a variety of individuals clients attorneys and others on child support matters.Skill in organizing workload addressing priorities and completing clerical processing requirements.Ability to compile and prepare court orders and understand payment schedules and other child support information.Ability to input access and interpret computer data.Ability to establish and maintain effective working relationships with associates callers visitors clients and representatives of other offices.Ability to read write speak understand and communicate in English to perform the duties of this position. TOOLS AND EQUIPMENTTelephone personal computer (including word processing and spreadsheet software) calculator writing implements fax machine copy machine and paper shredder.PHYSICAL DEMANDSWhile performing the duties of this job the employee is frequently required to walk sit talk or hear. The employee must occasionally lift and/or move up to twenty-five (25) pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The noise level in the work environment is usually quiet.SELECTION GUIDELINESFormal application rating of education and experience interview and reference check as well as job related tests may be required.The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)DESIGNATION: EXEMPT SERVICE (JUDICIALLY APPOINTED)PAY GRADE: CN-15UNION STATUS: COURT APPOINTED NON-PROFESSIONAL UNITUpdated December 2021Required Experience:IC Key Skills Change Management,API,ABAP,Facility Management,Games,Claims Employment Type : Full-Time Experience: years Vacancy: 1