Support Technician Rutland, VT at Oracle

DescriptionAs a member of this fast-paced leading edge database/applications company work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes but is not limited to: user support of business applications troubleshooting of technical problems and acting as a liaison between customers and resolving groups.ResponsibilitiesAs a member of the Help Desk provide first-level phone support to internal employees and/or outsourcing customers. Provide information to customers. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.QualificationsDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $16.49 to $31.49 per hour; from: $34300 to $65500 per annum. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:1. Medical dental and vision insurance including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.Career Level - IC0Required Experience:IC Key Skills Change Management,API,ABAP,Facility Management,Games,Claims Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 34300 - 65500