System Administrator at InsideHigherEd

Logo:Posting Number:STA00941PO25Job Family:Information TechnologyJob Function:IT Business Systems AnalysisUSC Market Title:IT Business AnalystLink to USC Market Title:https://uscjobs.sc.edu/titles/133276Job Level:P3 - ProfessionalBusiness Title (Internal Title):System AdministratorCampus:ColumbiaWork County:RichlandCollege/Division:Division of Information TechnologyDepartment:IT Service ManagementState Pay Band:8Approved Starting Salary:$79,302Advertised Salary Range:$79,302-$118,953Part/Full Time:Full TimeHours per Week:37.5Work Schedule:Standard working schedule: 8:30am – 5:00pmMust be willing to work a flexible schedule to meet the needs of the department.Basis :12 monthsJob Search Category:Information TechnologyAbout University of South Carolina:From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.Veterans' Preference Statement:The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.Advertised Job Summary:The ServiceNow System Administrator independently manages, configures, monitors, and optimizes the cloud-based ServiceNow platform to support and enhance enterprise IT service management. This role exercises significant autonomy in ensuring the system’s stability, performance, and alignment with institutional objectives. The position leads technical decision-making for new module development, system upgrades, and process automation, collaborating with cross-functional teams to design scalable, efficient workflows. The administrator is accountable for maintaining platform integrity, ensuring compliance with governance and security standards, and proactively identifying improvements that advance the university’s technology strategy.Job Related Minimum Required Education and Experience:Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.Preferred Qualifications:Bachelor’s degree in Information Technology Systems or equivalency. ServiceNow platform experience.Knowledge/Skills/Abilities:Expert knowledge of ServiceNow administration, including configuration, workflow automation, and integration across enterprise systems.·Proficient in web and application development using HTML, CSS, ASP, Visual Basic, Microsoft Access, JavaScript, SQL, and PHP.Strong understanding of database design, data integrity, and query optimization for reporting and automation.Demonstrated ability to analyze complex business processes and independently design scalable technical solutions.Skilled in system troubleshooting, patch management, and process improvement with minimal supervision.Ability to develop and maintain documentation, reports, and dashboards supporting data-driven decisions.Knowledge of IT service management (ITSM/ITIL) frameworks and best practices for governance and compliance.Proven project management and prioritization skills, managing multiple initiatives simultaneously with independence.Strong communication and collaboration abilities, translating technical requirements for non-technical audiences.Commitment to continuous learning and innovation, proactively applying emerging technologies to improve performance and efficiency.Job Duty:System Administration and Catalog Development: Independently oversees the full life cycle of ServiceNow system administration and catalog development. Manages, configures, monitors, and optimizes the cloud-based ServiceNow platform to support and enhance enterprise IT service management Evaluates complex business processes, determines opportunities for improvement, and designs, configures, and deploys technical solutions with minimal supervision. Exercises discretion in applying technologies such as HTML, Microsoft Office, JavaScript, SQL, and Jelly (ServiceNow Core Code) to create optimized and secure ServiceNow applications that meet organizational needs.Essential Function:YesPercentage of Time:40Job Duty:Technical Administration and Process Improvement: Functions as the primary authority for diagnosing and resolving advanced ServiceNow technical issues. Independently monitors and prioritizes user issues, coordinates system updates, and oversees patch management. Leads efforts to standardize configurations, streamline workflows, and enhance platform efficiency. Designs, validates, and maintains reports and dashboards to support operational and strategic objectives. Assists in troubleshooting and restoring services by analyzing, identifying, and diagnosing faults using established processes and procedures. Works with software vendor to resolve issues and to correct errors. Proactively researches emerging technologies and best practices, using professional judgment to recommend and implement improvements.Essential Function:YesPercentage of Time:25Job Duty:Independently designs, tests, and implements advanced reports and dashboards in ServiceNow to support data-driven decision-making. Analyzes reporting needs, recommends appropriate tools or formats, and develops automated or ad hoc reporting solutions with minimal direction. Ensures accuracy, relevance, and accessibility of reporting deliverables to meet evolving business requirements.Essential Function:YesPercentage of Time:20Job Duty:Takes ownership of documentation, training, and cross-training processes to promote system knowledge and continuity. Develops and maintains comprehensive user guides, workflow documentation, and technical references. Documents system changes, and provides written and oral reports. Independently creates and delivers training sessions for staff and end users to improve adoption and system proficiency. Performs other related duties as assigned, exercising sound judgment and initiative in addressing new or complex tasks.Essential Function:YesPercentage of Time:15Safety Sensitive or Security Sensitive:NoHazardous weather category:Non-EssentialNumber of Vacancies:1Desired Start Date:01/16/2026Job Open Date:11/26/2025Job Close Date:01/10/2026Open Until Filled:NoSpecial Instructions to Applicant:Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by January 10, 2026 The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life InsuranceRetirement ProgramsPaid TuitionDependent ScholarshipsAnnual LeaveSick Leave13 Paid Holidays (including an extended December holiday)Paid Parental LeaveProfessional Development Opportunities Click here to learn more about why you should work at USC.Quicklink for Posting:https://uscjobs.sc.edu/postings/198751EEO Statement:The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.