Agency System Administrator at Veracity Insurance

At Veracity we aim to be a different kind of insurance partner one that is free from outside investors venture capital or the pressures of a corporate parent.Ours is a culture of empowerment one that believes in effort results and accountability. We believe that transparency fosters trust trust fosters growth and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.We answer only to the small business owners we serve and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.Were growing fast and want you to be a part of it!Were seeking a skilled and forward-thinking Agency Systems Administrator to lead the administration optimization and advancement of our Vertafore AMS360 platform and related technologies. This remote role serves as the bridge between operations technology and leadership managing AMS360 as the agencys operational backbone while driving automation integration and AI-readiness across Veracitys technology stack.The ideal candidate combines a strong understanding of insurance operations with a strategic solution-oriented mindset ensuring our systems evolve alongside the needs of the business.Key ResponsibilitiesServe as the primary administrator for AMS360 managing configuration maintenance user permissions and data integrityEvaluate implement and document AMS360 features workflows and automation enhancements to improve efficiency and reliabilityOversee integrations between AMS360 and related systems (InsurLink Vertafore PL Rating ImageRight CRM platforms and digital engagement tools) ensuring seamless data flow and timely resolution of issuesCollaborate with Product IT and AI teams to develop and maintain data-driven process improvements enhance cross-system performance and strengthen connectivity across the technology stackPartner with AI and Operations teams to identify and implement intelligent automation data enrichment and workflow optimization opportunitiesEstablish and maintain governance standards for data quality configuration management and API integrationsSupport the rollout change management and user adoption of new automation AI capabilities and system enhancementsProvide Tier 23 system support for AMS360 and related applications troubleshooting issues and ensuring a high level of user satisfactionDevelop user guides training resources and conduct sessions to promote best practices adoption and consistent system useAct as a liaison between users leadership and technical teams to align system requirements and deliver continuous improvementDesign and maintain reports and dashboards that deliver operational insights KPIs and analytics to support data-informed decisionsIdentify and implement opportunities to automate reporting improve visibility and streamline performance trackingRequired to perform other duties as requested directed or assignedRequirements and QualificationsRequired35 years of experience administering AMS360 or a comparable agency management systemStrong understanding of insurance agency operations workflows and data structuresProficiency in system configuration maintenance and user managementAnalytical and troubleshooting skills with the ability to translate business needs into technical solutionsStrong documentation and communication skills both technical and user-facingNaturally curious about how AI can simplify workflows and reduce manual effortPreferredExperience with API-based integrations automation tools (Vertafore WorkSmart Zapier Power Automate) and cross-platform connectivityFamiliarity with Vertafore products such as InsurLink ImageRight and PL RatingWorking knowledge of Excel Power BI or similar data visualization toolsUnderstanding of information security and compliance frameworks related to agency dataPerksHealth dental and vision plansAmazing work-life balance with 4 weeks of Paid Time Off10 Paid Company Holidays with 2 floating holidays401K Programs with employer matchPersonal assistance programs for support in a healthy personal and work lifeWhy VeracityHere at Veracity youll be part of a team of trailblazers and visionaries. Were not just revolutionizing the way people do insurance; we are creating a whole new paradigm. Here you will experience a vibrant and inclusive workplace where your ideas matter! With us you have a chance to:Engage in groundbreaking projects that are reshaping the insurance landscapeCollaborate with a group of dedicated like-minded professionalsExperience a culture that prioritizes growth and developmentCompensation Range: $85k/yr - $110k/yrWe are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants regardless of race color religion sex national origin disability or any other legally protected characteristics.If you need accommodation please let us know during the interview process. Required Experience:Manager Key Skills Active Directory,VMware,Computer Networking,Microsoft Windows Server,Solaris,Windows,Linux,SAN,Shell Scripting,System Administration,Dns,CentOS Employment Type : Full-Time Experience: years Vacancy: 1