System Specialist I at Harris County

Position DescriptionThe System Specialist I is responsible for managing and maintaining all hardware-related components of the IT infrastructure. Key duties include processing hardware work orders providing help desk support assisting remote tax office locations and performing repairs on computers printers and other devices. The role also supports domain user and administrator management assists with server maintenance and contributes to event planning for elections and tax sales.About the Tax Assessor-CollectorThe Harris County Tax Assessor-Collectors Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government handling various financial and administrative tasks including:Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.Motor Vehicle Services: Manage commercial and residential vehicle registration issue license plates and handle vehicle title transfers including the collection of associated fees.Voter Registration: Oversee voter registration within the county issue voter registration certificates and maintain an accurate voter registration roll.Additional Revenue Collection: Collecting certain fees fines and revenues related to permits or state mandates depending on the countys needs.Duties and Responsibilities:Respond to and resolve hardware-related work orders. Provide technical support for computer systems printers and peripheral devices. Troubleshoot and resolve network connectivity issues. Document support cases and resolutions.Remote Support for Tax Office Locations. Assist tax office employees with IT-related issues remotely and in person. Ensure connectivity and functionality of computers printers and network devices. Drive to other tax office locations to troubleshoot and resolve issues as needed.Domain User & Server Management. Manage domain user accounts permissions and security settings. Assist with domain administrator tasks including server maintenance and updates.Event Planning Support (Elections & Tax Sale). Set up and maintain IT hardware for election events and tax sales. Ensure system functionality and security during critical events.Perform other assigned duties.Harris County is an Equal Opportunity Employer you need special services or accommodations please call or email . This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.RequirementsEducation and Experience:High School diploma or GED equivalent from an accredited institution in the U.S.At least two years of professional engineering experience including researching and analyzing engineering data reviewing and designing plans approving documentation maintaining engineering records and assisting with project inquiries and concerns.One year of experience maintaining buildings fixtures and equipment including installation maintenance and repair work.Two years of experience in IT support hardware troubleshooting or a related role.Experience in computer hardware repair.Three years of basic domain administration knowledge.Additional RequirementMust possess a valid Texas drivers license and maintain an acceptable driving record. This position requires travel to remote tax office locations and other county facilities; therefore the selected candidate will be subject to a Motor Vehicle Record (MVR) check as part of the hiring process. Employment is also contingent upon the successful completion and favorable results of a criminal background check and substance abuse screening.Knowledge Skills and Abilities:Computer hardware and troubleshooting techniques.Network connectivity principles.Windows domain management and server administration.Printer and peripheral device maintenance.Strong analytical and troubleshooting skills.Ability to prioritize multiple work orders effectively.Customer service and communication skills.Basic scripting or automation knowledgeNOTE: Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation butONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.PreferencesEducation & Experience:Training or education in Information Technology Computer Science or related fields.Knowledge of hardware troubleshooting and network fundamentalsGeneral InformationWork Environment: Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. Remote work only when authorized. A frequent volume of work and deadlines impose strain on a routine basis. Regular application of basic skills (calculator keyboard hand tools eye/hand coordination).Physical Demands: Physical effort required which may involve long periods of standing walking bending reaching stretching climbing lifting up to 50 lbs. or similar activities (e.g. filing delivering sorting).Working Hours: Monday-Friday 8 am - 5 pm; subject to overtime on-call and weekendsPrimary Working Location: Downtown- 1001 Preston St. Houston TX 77002Open Until Filled / Reviewing Applications on a Rolling BasisEmployment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.Required Experience:IC Key Skills Computer Science,Active Directory,Clearance,Facility,HVAC,Linux,Project Management,Troubleshoot,Desktop,Control Systems,Management System,Setup,hardware,Data Analysis,Technical Support Employment Type : Full-Time Experience: years Vacancy: 1