Systems Engineer II at Global Payment Holding Company

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This RoleResponsible for analyzing business-critical services availability and performance to ensure optimal processing efficiency to support the enterprise. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Performs RCA (root-cause analysis) and delivers solutions to implement corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all activities to support monitoring tools from administration patching upgrades to incident management.What Part Will You PlayAdministers creates and interprets reporting of business metrics and takes appropriate tuning action as necessary across the enterprise to provide processing performance reports for Senior and Executive Management. Develops and maintains predictive modeling tools to enhance performance related to scheduling prioritization and coordination of production applications by proactively assessing processing performance and future client needs.Develops and administers automation tools products applications and business processes to increase productivity eliminate duplications and coordinate information requirements. Provides technical advice to all levels of management and team members on interpretation/ development/ revision of policies and procedures.Work in collaboration with Subject Matter Experts training communications and stakeholders to ensure smooth go live when new systems or processes are moved to production.Recommend continual service improvement opportunities to enhance run-time optimization and work with the business/ application team to remedy issues. Recommend develop and maintain complex analytical tools utilizing statistical data to identify opportunities for improvement and consistency across all environments.Lead operational support for all Business Continuity activities and conversion/ deconversion activities.Maintain a continuous line of communications keeping internal partners informed of all critical issues. Representing the company externally as necessary.What Are We Looking For in This RoleMinimum QualificationsBachelors Degree Electrical and/or Computer Science other majors considered. additional experience in lieu of a degree.Typically No Related Experience RequiredPreferred Qualifications4 years of relevant Operations experience with MicroFocus OpenView/OMi/OpsBridge NNMi SolarWinds UCMDB Splunk SiteScope Nagios LogicMonitor CA Suite BMC or IBM suite of products.What Are Our Desired Skills and CapabilitiesLogicMonitor/CA Suite/SolarWinds experience desiredMicroFocus OMi/Openview experience desiredSome experience with Perl Python desiredGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact . Key Skills Environment,Academics,Javase,Cost Estimation,Fire,Business Studies Employment Type : Full-Time Experience: years Vacancy: 1