Systems Operations Engineer 3 - Contingent at Pinnacle Technical Resources

THIS JOB DESCRIPTION WAS CREATED BY AI, REVIEW BEFORE POSTING Position: Systems Operations Engineer 3 - Contingent Location: Charlotte, North Carolina Duration: Contract Job Overview: We are seeking a skilled Systems Operations Engineer to join our technology operations team. The ideal candidate will have hands-on experience in production support, automation, monitoring, and incident management, with a strong focus on ensuring system reliability and operational excellence. This role requires exceptional problem-solving abilities, technical expertise, and strong documentation skills to support high-availability, business-critical applications. Responsibilities: Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. Monitor application and infrastructure performance using tools such as Grafana, AppDynamics, Splunk, and ITRS, and proactively resolve issues. Develop, maintain, and enhance automation scripts and services using Ansible, Python, Shell, PowerShell, and database queries to streamline support workflows. Support Business Continuity Planning (BCP) and disaster recovery strategies to ensure high availability and resiliency of systems. Collaborate with development, DevOps, and infrastructure teams to implement process improvements and enhance operational maturity. Maintain detailed documentation of processes, system designs, and incident resolutions, and communicate technical solutions effectively to stakeholders. Manage deployments on OpenShift and containerized platforms, ensuring stability, performance, and scalability. Work with integration services and wires to ensure seamless system operations and connectivity. Qualifications: 3 to 7 years of experience in a production support role. Hands-on experience with OpenShift, Ansible, and automation scripting (Python, Shell, PowerShell, etc.). Proficiency in monitoring and observability tools such as Grafana, AppDynamics, ITRS, and Splunk. Strong knowledge of databases (SQL, queries, optimization). Experience supporting large-scale, high-availability systems in a 24x7 production environment. Familiarity with incident management, problem management, and BCP/DR frameworks. Strong documentation, articulation, and communication skills. Ability to work collaboratively in cross-functional teams in fast-paced environments. Preferred Qualifications: Previous work in financial services technology or production engineering roles. Experience with global automation functions. Familiarity with payment systems (e.g., Fedwire, CHIPs, and RTP) or liquidity platforms is a plus. Additional Responsibilities: Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables. Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging a solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Systems Operations Engineering. Required Qualifications: 4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, or education. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $40.00 - 45.00/hr on W2 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at