Talent Engagement Manager at H I R E Strategies

Job Description Talent Engagement ManagerLocation: Raleigh North CarolinaReports to: On-Site ManagerEmployment Type: Full-Time OnsitePosition Overview:Join our on-site team supporting a federal government client by driving employee engagement compliance and retention. This role focuses on day-to-day associate supportcoaching attendance and trainingwhile ensuring HR and policy compliance. Youll serve as a trusted presence for employees helping maintain morale performance and adherence to company and federal guidelines.A successful TEM combines a coachs mindset with a data-driven approach using HR metrics employee feedback and Tracker CRM documentation to make informed people-centered decisions.Core Objectives:Engage and retain: Build meaningful trust-based relationships with associates to reduce attrition and increase satisfaction.Support and advocate: Serve as the employees primary advocate and problem solver from onboarding through assignment completion.Develop and redeploy: Coach employees on performance and professional growth facilitating redeployment and career advancement where possible.Collaborate and communicate: Partner with internal and client leadership to ensure consistent employee experience across sites.Key Responsibilities:Serve as the primary relationship manager for assigned associates post-onboarding maintaining regular communication and documentation through Tracker CRM to track employee conversations feedback and action items.Manage the Zoho ticketing system & inbox.Proactively identify and resolve employee challenges; own issues through resolution to maintain employee engagement and loyalty.Conduct regular employee check-ins to monitor satisfaction gather feedback and recognize milestones (e.g. anniversaries attendance performance excellence).Partner with On-Site Manager and client supervisors to ensure employees are prepared for success in each assignment including new hire orientation coaching and performance readiness.Utilize client-provided performance data to coach employees issue corrective actions and make recommendations for training redeployment or advancement.Collaborate with the On-Site Manager to coordinate employee recognition events and engagement activities that strengthen morale and retention.Deliver annual co-employment training with Supervisors; conduct orientation sessions for newly promoted Team Leads and Supervisors.Maintain comprehensive documentation of all employee-related interactions in Tracker CRM including performance discussions escalations and development plans.Collaborate cross-functionally to identify trends from feedback and engagement data recommending proactive strategies to enhance retention and satisfaction.Qualifications & Skills:Bachelors degree in Human Resources Business Administration or related field preferred.24 years of experience in employee engagement HR or talent management.Exceptional relationship-building and communication skills with diverse audiences.Strong de-escalation conflict resolution and coaching abilities.High level of organization; able to manage multiple employee relationships simultaneously.Proficient in Tracker CRM Microsoft Office Suite and virtual communication tools (Teams Zoom).Proven ability to balance empathy with accountability maintaining trust while driving performance.Experience supporting call center environments government or compliance-driven environments a plus.Required Experience:Manager Key Skills Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking Experience: years Vacancy: 1 Monthly Salary Salary: 50000 - 55000