TCSEPP Program Manager, CSW Social Work Research & Public Service UTK at University of Tennessee

DescriptionWithin SWORPS the Tennessee Child Support Employment and Parenting Program (TCSEPP) Manager builds a strong evidence-informed and trauma-informed practice that assists supports and advocates for non-custodial parents involved with the child support system. The Manager will report to the Regional Director and work to build in keeping with the TCSEPP Practice Model and Practice Guide a strong evidence-informed and trauma-informed practice that assists supports and advocates for non-custodial parents involved with the child support system. The Manager will function with a high degree of independence and will be responsible for implementing managing monitoring and evaluating TCSEPP in their assigned Judicial Districts in West Tennessee (Jackson TN). The Manager will be responsible for coaching and providing supervisory oversight for the TCSEPP Coordinators in the assigned Judicial Districts. The Manager will conduct outreach in their assigned Judicial Districts to build strong collaborative relationships with child support offices and with public and private community partners.This is a grant-funded position and is contingent upon the continued funding of the grant.The anticipated start date for this position is no earlier than February 1st 2026.ResponsibilitiesThe TCSEPP Managerresponsibilities willinclude but are not limited to:Manage the work of TCSEPP Coordinators within their multi-county Judicial DistrictsShare responsibility for interviewing hiring and training employeesProvide leadership guidance and coaching to Coordinators in keeping with the TCSEPP Practice Model and Practice GuideEvaluate Coordinator performance in keeping with the TCSEPP Practice Model and Practice GuideMonitor and verify work prepared by Coordinators for accuracy completeness and timelinessAssist Coordinators with analyzing/resolving issues with participants with whom they workPlan and facilitate Coordinator meetings and development sessionsPrepare performance evaluations and maintain records of issues and performanceCollaborate and coordinate with Child Support Partners Attorneys and Court Magistrates to promote TCSEPP resolve program concerns and assure continued referralsMeet with different community agencies to educate review program services and build relationships as neededParticipate in community collaborative efforts and coalitionsAssist with developing program materials and outreach materials updating regularly to ensure accuracyEvaluate the effectiveness of ongoing activities and prepare and conduct presentations to the community and at regional and national conferencesProvide quality assurance oversight to ensure all data collection requirements are complete and accurateCoordinate with evaluator to provide necessary information for reports to funder that captures impacts with non-custodial parents families and community agenciesMonitor referrals and adjust program caseloads of Coordinators to ensure quality program deliveryReview program services and outreach services to ensure the highest level of quality and efficiencyOversee and review Coordinator program and fiscal documentation and processesQualificationsRequired QualificationsEducation: Bachelors degreeExperience:3 years of experience with direct service/case management and 2 years experience with program planning coordination and supervision. In lieu of a Bachelors Degree 3 additional years of experience in any of these areas can be substituted.Must have valid drivers license automobile at their disposal and a current automobile liability policy with continuous coverage.Knowledge Skills Abilities:Supervisory skill; strong written and oral communication skills presentation skills; analytical and evaluative skill; effective time management; strong working knowledge of Microsoft Office data management and email/Internet systems. Leadership skills including ability to motivate others strong interpersonal skills excellent problem identification and resolution skills and conflict management skills.Preferred QualificationsEducation:Masters Degree (3 years additional experience will be considered in lieu of a degree)Experience: Five years of experience with direct service program planning coordination and supervisionWork LocationThis position is hybrid and requires travel to various locations in West Tennessee. Applicants must live within two hours of Jackson TN.Compensation and BenefitsUT market range:10Anticipated hiring range:$61kFind more information on the UT Market Range structurehereFind more information on UT BenefitshereApplication InstructionsApplications will be reviewed as received and interviews can begin as soon as 7 days from posting.Interested individuals should provide the following:ResumeCover LetterList of 3 Professional ReferencesRequired Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full-Time Experience: years Vacancy: 1