Team Lead at First Global Management Services

Building A Brand Starts With Our StoryFIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer named Top Agency of the Year 2024 by Event Marketer highlighted as a Global Agency of the Year over 100 Employees by C&IT and listed among the 200 Top Marketing Agencies in& 2022 by Chief Marketer.Learn more What You Would Get To Do:The Team Lead is responsible for collaborating with the Team Manager for a dedicated account understanding the strategic approach to the client account while providing on-the-ground insight into the client business and potential opportunities. Thisrole will manage several company and client initiatives at a time supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management. This role may be required to support a book of work forplanning venue sourcing attendee data management roadshow management or event technology depending on the rolealignment.Your Contributions:Team ManagementCollaborate with the Team Manager to understand the strategic approach to the client account providing on-the-ground insight into the client business and opportunities while offering input on key challenges and driving the business with a strong understanding of the larger organizational pictureMentor and develop 5-12 direct reports conducting performance development conversations and managing the processOversee the teams workload ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules and approve monthly expenses.Ensure the team maintains strong positive relationships with clientsCollaborate with the Team Manager to ensure development opportunities effective business coverage and continuity including succession planning.FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possibleLead and motivate the team to work efficiently fostering positive communication and an open inclusive environment that ensures good team morale.Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles while overseeing the onboarding and offboarding processesActive training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices new suppliers services and venues and to be proactive with ideas and creative solutionsLiaise with stakeholders to refi ne workstreams for efficiency meet evolving business requirements and proactively assist with ad hoc projects troubleshooting problems and optimizing workflows particularly during periods of change FIRSTRefine and drive best practice; ensure team adheres to fi rms SOP and compliance requirementsManage up; raise and escalate potential concerns and successes to management on a regular reporting basisProject ManagementResponsible for fiscal success of programs and events including accurate and timely budgeting and reconciliation.If applicable this role may be required to support a book of work for planning venue sourcing attendee data management roadshow management or event technology depending on the role alignment within a specifi c client account which includes end to end project management for the book of work assignedWork seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situationsTravel for on-site management when necessaryWhat We Are Looking For:Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role please apply - we would love to see how you could fit at First.8-10 years event management experience preferably in the financialservices industry or a corporate environmentPeople management experience preferredAdvanced experience of events and conferences including but not limited to C-level executive events cocktail receptions and meetingsand conferencesExperience with venue sourcing including extensive knowledge in contracting negotiation and commission collection may be requiredExperience with event and registration technology particularly Cventand Dealogic / Conference Manager may be requiredExperience with virtual platforms including but not limited to; Zoom Webex and On24 may be requiredExtensive experience in working with and managing senior clientsStrong leadership experience: both leading and motivating colleagues in a manner that enhances working relationships and encapsulates thecompany brand and valuesFIRSTAdvanced project management skills with the ability to manage multipleprojects simultaneouslyExcellent written and oral communication skills at all levelsStrong proficiency with Microsoft Office specifically ExcelExtensive industry knowledge of new suppliers venues services and best practicesStrong client management skills with the ability to influence and lead by example fostering a positive environmentAbility to create best practice and take on new initiatives independentlyClient centric approachable ability to adjust to client needs and style and deepen relationships in support of their business and programsadapt to ever changing demands and different client work stylesMotivated self-starter ability to take direction and work independently andability to think innovativelyLeadership/influencing/negotiation and decision-making skillsAt FIRST we believe that our success is driven by the passion creativity and commitment of our teams. Thats why we offer a range of benefits and perks to support your personal and professional growth:Medical Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)401 (k)Five Flexible Spending Accounts OptionsGenerous Paid Time Off AllowanceEmployee Assistance Program (EAP)Life Disability & Pet CoveragesWellness StipendMobile Phone AllowanceComplimentary access to Headspace Teladoc Maven Rocket Lawyer Mobilo & moreAura Identity Theft ProtectionDiscretionary Bonus StructureGlobal Opportunities: With a presence in 7 countries worldwide including headquarters in London New York and Singapore you may have the opportunity to work on exciting projects across different locations.United States Residents: The base pay for this position ranges from $100000 to $130000. This role is also eligible for an annual discretionary bonus.FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role please get in touch to discuss adjustments or other suitable roles. Key Skills Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 100000 - 130000