Team Lead Operations, Claims Management, West (2 open positions) at Acrisure

Job DescriptionJob Title: Team Lead - Operations Risk & Claims Management WestDepartment: Risk ResourcesLocation:West PlatformReporting To: Sr. Manager Operations Risk & Claims Management WestAbout Us:Acrisures West Platform began with a small group of agency partners joining together for the best interest of their clients and teams. Through collaboration and trust they revealed the individual strengths and the extraordinary advantage at their doorsteps. As their success became a reality people took notice and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure West Platform to where it is today with a culture built on organic partnership.Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions including commercial property and casualty personal lines and employee benefits insurance real estate services cyber services and asset and wealth management. Acrisures massively valuable high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.Job Summary:The Team Lead - Operations Risk & Claims Management West is responsible for overseeing a team of claims professionals to deliver superior client service ensure compliance with company policies and drive operational efficiency. This role combines technical claims and risk expertise with leadership responsibilities including team development client advocacy and strategic collaboration. The Team Lead will actively contribute to business growth service innovation and continuous improvement while maintaining a client-first compliance-focused culture.Responsibilities:Team Management and ExecutionManage team workload to ensure timely follow-ups and closure of open claims.Oversee claims processing to ensure compliance with company policies procedures and service goals.Provide leadership with regular updates on team performance progress toward goals and opportunities for operational improvement.Participate in departmental goal-setting and strategic planning initiatives.Growth and RetentionSupport the development of the claims team to meet evolving client carrier and organizational needs.Participate in prospective client meetings conduct claims analysis and support business development opportunities.Attend client renewal meetings and presentations to strengthen relationships and drive retention.Culture and TalentLead and motivate claims professionals by fostering collaboration accountability and client-centric service.Conduct recruiting interviewing and onboarding of new team members.Provide training coaching and recognition to drive performance engagement and retention.Solicit and respond to team feedback resolving issues to maintain a positive culture.Process Improvement/Technology OptimizationMaintain documentation of processes and procedures; communicate policy updates to the team.Recommend and implement best practices to improve efficiency and claims outcomes.Collaborate with internal teams to leverage technology and data analytics for process optimization.Safety and Risk ManagementProvide technical guidance and consultative advice to clients to reduce claim frequency and severity.Partner with Client Advisors Account Management team carriers and risk control representatives to address safety issues and implement proactive risk solutions.Regulatory Awareness and Industry EngagementStay current on industry developments regulations and best practices affecting claims management.Engage with carriers vendors and industry partners to ensure alignment with evolving standards.Regulatory ComplianceEnsure team adherence to company policies and compliance with local state and federal regulations.Monitor claims operations for accuracy consistency and ethical standards.Service Innovation and Revenue GrowthCollaborate with cross-functional teams to develop differentiated claims and risk management service offerings.Support integration of these services into client solutions to enhance the firms value proposition and contribute to revenue growth.Compliance & Risk MitigationEnsure all claims operations are executed with risk mitigation in mind safeguarding both client outcomes and company interests.Identify potential exposure areas and recommend corrective actions to minimize risk.Cross-Functional CollaborationWork closely with Client Advisors Sales Service Risk Control and Training teams to ensure seamless client service delivery.Partner with the Training Specialist to develop internal and external training initiatives.Provide backup support for claims associates during staff shortages to ensure uninterrupted client service.*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*Requirements:Strong organizational and time management skills along with a demonstrated attention to detailSuperior skills in operational leadership employee development and employee engagementCommunicates and interacts professionally and effectively with all levels of management employees and clients; Must have strong interpersonal and communication skills; be solution focused and be a change agent for the organizationAbility to establish credibility and develop strong relationships with internal stakeholders through ethics integrity professionalism and mutual respectEffective time management skillsProven record of accomplishment of leading a team in a fast-paced work environmentMust demonstrate a high level of initiative be a team player and display resourcefulness to find win-win solutions for our employees locations clients and the platformTravel up to 25%Education/Experience:Bachelors Degree or higher is preferred or equitable experienceProperty & Casualty license requiredMinimum of 3 years experience managing Property & Casualty claims and or riskProficient working knowledge of Microsoft Office including Outlook Excel Word and PowerPointProficient computer skills with agency management software systems preference for experience with APPLIED EPICPay Details:The base compensation range for this position is $69500 - $127160. This range reflects Acrisures good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.Why Join Us:At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.Employee BenefitsWe also offer our employees a comprehensive suite of benefits and perks including:Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. and so much more!This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.Welcome your new opportunity awaits you. Key Skills Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 69500 - 127160