Team Lead (Store Supervisor) at Activate Games

#EnterTheGameActivate is a technology company building interactive gaming facilities across US Canada and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us clickhereand follow us [email protected] Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift providing them with guidance and assistance as needed. They have overall expectations to lead by example model behaviours around attendance attitude and attention to detail. This is a full-time position at our Pointe Orlando store located at 9101 International Drive Suite 1144.Essential Duties and Responsibilities:Customer and Store OperationsResponsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure themAssist customer at check-in completing daily cash out sheets accurately creating and receiving invoices taking payments and perform overrides at check-inResolve customer complaints and escalate to the Store Leader as requiredEffective communication to their team and customers of the status of the facility including each room to ensure the best customer experienceAware of all Activate Programs ensure they are applied in compliance with company standardsPeople LeadershipTrain new employees lead with knowledge maintaining a key focus on customer successCoach and foster relationships with incoming potential customers existing employees and managementOversee staff and delegate tasks supporting them throughout the scheduled shiftFacilitate solution minded processes for customer questions complaints and issues lead and emulate Activate valuesMaintenance and InventoryUnderstand and assess maintenance requirements related to inventory management and componentryMaintain the rooms by delegating cleaning painting and any required maintenanceReceive track and maintain inventory for all maintenance merchandise and vending products and communicate needs to the Store LeaderIdentify maintenance needs and work with Store Leader on provisioning appointments when necessary keep updated and accurate notes of related activitiesWorking Environment:Capacity to lift and carry merchandise supplies and equipment weighing up to a certain limit as required for stocking shelves organizing inventory and completing store tasksCapability to bend stoop and reach to access merchandise perform cleaning and maintenance tasks and ensure the overall presentation and organization of the storeWhile performing the duties of this job you may be required to sit stand walk reach with your hands and arms stoop kneel crouch crawl and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods typically 8 hoursRegular use of maintenance equipment such as hand and power tools with occasional use of ladderMust be comfortable working in an environment with bright flashing lights loud music and fogMust be able to work day evening and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)Wearing personal protective equipment (PPE) properly handling and storing cleaning chemicals and following established safety protocolsThe Qualifications:1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred Demonstrated collaborator and previous experience overseeing a team of 10 is an asset Proficient in the use of hand and power toolsProficiency in Microsoft Office and related software is an assetThe Perks: Competitive wageBenefits package (Medical Dental Vision and Basic Life Insurance)Paid time offCasualdressFun and dynamic work environmentOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation for a protected characteristic contact which is an email monitored for this purpose. We thank all applicants for their interest however only those candidates selected for interviews will be contacted.Required Experience:Manager Key Skills Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV Employment Type : Full-Time Experience: years Vacancy: 1