Team Leader Sales Admin Audience Solutions, Corporate Markets at John Wiley & Sons Inc.

Job Description:Team Leader Sales Admin Audience Solutions, Corporate MarketsLocation:Bognor Regis, GBROur mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.About the Role:Lead a dynamic team of Sales Coordinators within our Global Sales Admin department, supporting Health, Science, Marketing and Licensing Solutions and Sales Admin operations across multiple regions. This hybrid leadership role combines hands-on team management with continued operational involvement, offering the opportunity to drive both team development and revenue impact while maintaining direct connection to our sales support operations. As the team leader, you will coordinate team workload distribution, monitor service quality, and ensure effective support to Account Managers and Sales Representatives. The role entails handling team scheduling, performance discussions, and basic HR coordination. You will report to the head of the Global Sales Admin organization and facilitate communication between team members and sales admin management. As the team leader, you will maintain operational standards and process consistency across multi-regional activities and support team development through training coordination and knowledge sharing. The role requires the ability to balance individual coordinator responsibilities with team leadership duties to ensure seamless operations and customer service delivery.How You Will Make an Impact* A minimum of 3 to 5 years of experience in Sales Administration and Support in a B2B environment* Leadership experience or strong interest in people development* Strong background in sales operations, order processing, or customer support* Experience with SFDC (Salesforce) and sales administration processes* Ability to work in a complex tech stack environment using multiple systems* Excellent communication skills and ability to work across multi-regional teams* Strong organizational skills with attention to detail and process improvement mindset* Flexibility to balance leadership responsibilities with hands-on operational dutiesJob Responsibilities:* Lead and develop a team of 4 to 5 Sales Coordinators, conducting weekly 1:1s and monthly meetings with Sales Managers* Perform coordinator duties part-time including order processing, invoicing, and client support to maintain operational continuity* Support department initiatives and process improvements to align Sales and Admin structure for maximum revenue impact* Monitor SFDC Queue, aging/on-hold reports, contract compliance, and accounts receivable bypass for accurate reporting and risk mitigation* Coordinate team workload distribution and monitor service quality to ensure effective support to Account Managers and Sales Representatives* Handle team scheduling, performance discussions, and basic HR coordination* Facilitate communication between team members and sales admin management* Maintain operational standards and process consistency across multi-regional activities* Support team development through training coordination and knowledge sharing initiatives* Ensure compliance with Health & Safety policies, SOXA controls, and support annual audit processes