TeamDynamix Administrator Manager at University of Arkansas

Current University of Arkansas System employees including student employees and graduate assistants need to log in to Workday via then access Find Jobs from the Workday search bar to view and apply for open positions.Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for Find Jobs for Students.University of Arkansas Fayetteville students will view open positions and apply within Workday by searching for Find Student Jobs at UAF.All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.Closing Date:01/05/2026Type of Position:IT SupportWorkstudy Position:NoJob Type:RegularWork Shift:Sponsorship Available:NoInstitution Name: University of Arkansas FayettevilleFounded in 1871 the University of Arkansas is a land grant institution classified by the Carnegie Foundation among the nations top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education research and outreach by providing transformational opportunities and skills fostering a welcoming climate and nurturing creativity discovery and the spread of new ideas and innovations.The University of Arkansas campus is located in Fayetteville a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nations strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.As an employer the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health dental life and disability insurance tuition waivers for employees and their families 12 official holidays immediate leave accrual and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.If you have a disability and need assistance with the hiring process please submit a request via the Disability Accommodations OEOC University of Arkansas () : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.For general application assistance or if you have questions about a job posting please contact Human Resources at 479.575.5351.Department:Enterprise Application ServicesDepartments Website: of Job Duties:The TeamDynamix Administrator Manager serves as the primary technical administrator and subject matter expert for the universitys TeamDynamix platform supporting IT Service Management (ITSM) Project Portfolio Management (PPM) and Enterprise Service Management (ESM) initiatives. This position is responsible for configuring maintaining optimizing and continuously improving the TeamDynamix ecosystem to enhance service delivery across campus. The role manages day-to-day platform administration including user management security roles permissions service catalogs forms workflows and automation rules; designs and implements custom applications workspaces and dashboards to meet departmental requirements; performs regular system maintenance updates and supports patches in coordination with vendor release schedules while monitoring system performance and managing integrations with campus systems such as Active Directory SSO HR systems and student information systems; collaborates with stakeholders to design and implement ITIL-aligned service management processes encompassing incident request change problem and knowledge management workflows; creates and optimizes project templates resource pools and portfolio management structures while building and analyzing service metrics and KPIs to identify improvement opportunities; provides comprehensive training and support to TeamDynamix users across campus through workshops training materials user guides and knowledge base articles while serving as tier 2/3 support for complex platform issues; partners with IT leadership and campus departments to understand business requirements facilitate requirements gathering sessions and translate needs into technical solutions; participates in IT governance committees and coordinates with the TeamDynamix vendor for support feature requests and roadmap planning while building relationships with peer institutions to share best addition to platform administration this position supervises and mentors a team of IT support technicians ensuring the efficient resolution of IT issues and providing excellent customer service to end-users across the university. The manager offers guidance training and conducts performance evaluations for team members while fostering their professional development. This role oversees the technical support function ensuring the team delivers exceptional customer service and addresses end-user IT needs in a prompt and professional manner. Regular reliable and non-disruptive attendance is an essential job duty as is the ability to create and maintain collegial harmonious working relationships with others.Qualifications:Minimum Qualifications:Bachelors degree in IT computer science business information systems or related field; OR equivalent combination of education and experienceAt least three to five years of experience in IT system administrationAt least three years of hands-on experience with TeamDynamixPreferred Qualifications:Completion of TDX Foundations Module or completion of vendor-provided TDX trainingExperience in TeamDynamix Integration Platform as a Service (TDX iPaaS)ITIL Foundation certification or higherExperience in IT system administration in higher educationExperience with change management and technology adoption strategiesExperience with workflow design and business process automation (JSON scripts)Knowledge Skills & Abilities:Knowledge of higher education business processes and academic technology environmentsCustomer service orientation with patience for supporting users at various technical skill levelsStrong written and verbal communication skills with the ability to translate technical concepts for non-technical audiencesExcellent problem-solving and analytical thinking abilitiesProficiency in web technologies (HTML CSS JavaScript) and REST APIsFamiliarity with integration methods including iPaaS webhooks and web servicesProven ability to manage multiple projects and priorities in a fast-paced environmentCollaborative mindset with ability to work effectively across departmentsAdditional Information:Salary Information:$61735.00 - $77169.00 Commensurate with education and experienceRequired Documents to Apply:Cover Letter/Letter of Application List of three Professional References (name email business title) ResumeOptional Documents:Proof of Veteran StatusRecruitment Contact Information:Crystal Ellis Strategic Talent Acquisition Specialist All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact.Special Instructions to Applicants:Pre-employment Screening Requirements:Criminal Background Check Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions there may also be a financial (credit) background check a Motor Vehicle Registry (MVR) check and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential non-discriminatory manner consistent with state and federal law.The University of Arkansas seeks to attract develop and retain high quality faculty staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity educational excellence and unparalleled access for all.The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.Constant Physical Activity:TalkingFrequent Physical Activity:N/AOccasional Physical Activity:N/ABenefits Eligible:YesRequired Experience:Manager Key Skills Corporate Strategy,Firewall,Informatica,Ant,Art Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 61735 - 77169