Technical Account Manager | 75K-85K + Benefits | Industry Leading Integrated Solutions Provider at PhillyTech.Co

We are seeking a Technical Account Manager to manage and support multi-site multi-state accounts ensuring seamless project delivery and long-term customer success.This role blends technical expertise project coordination and relationship management. Youll serve as the main point of contact for assigned accounts overseeing technical implementation managing communication across multiple stakeholders and ensuring smooth execution of ongoing and upcoming projects.This position is ideal for someone who enjoys combining hands-on technical work with strategic account management and thrives in a dynamic fast-paced environment.Key ResponsibilitiesAccount & Relationship ManagementAct as the primary liaison for assigned accounts building strong and lasting partnerships.Conduct regular account reviews and status calls to ensure ongoing satisfaction and service quality.Coordinate communication between internal teams vendors and on-site stakeholders to maintain alignment.Create templated proposals for new sites expansions and upgrades.Monitor account performance metrics provide detailed reports and proactively identify improvement opportunities.Technical & Operational SupportCollaborate with engineering and project management teams to support technical proposals takeoffs and rollout schedules.Use Bluebeam and related tools to review drawings perform takeoffs and validate system designs.Provide technical guidance on low-voltage systems such as access control surveillance intercom and network integrations.Work closely with internal service and support teams to troubleshoot and resolve technical issues promptly.Maintain documentation site standards and project details to ensure consistency and knowledge sharing.Proactive Support & Continuous ImprovementConduct non-sales client touchpoints to provide updates share best practices and identify upcoming needs.Identify opportunities for account growth optimization or process enhancements.Support the creation of scalable systems and repeatable processes for managing large portfolios.Collaborate cross-functionally with Sales Project Management and Operations to ensure high service standards.Qualifications : 3-5 years of experience in technical account management sales engineering or project coordination preferably in low-voltage security telecom or building technology.Experience managing multi-site or multi-region accounts in technical or service environments.Proficiency with Bluebeam and construction takeoffs (required).Strong knowledge of access control camera systems intercoms and networking.Excellent organizational communication and client management skills.Demonstrated ability to handle both reactive support and proactive account planning.Willingness to travel as needed for on-site coordination or reviews.Additional Information : About SaaS TalentSaaS Talent is more than just a recruiting company. Were your hiring business development and growth partner with 20 years of experience in SaaS and Hi-Tech that helps you scale and transform your business. Weve worked with 100 companies and helped them achieve their goals. From streamlining sales marketing and operations to hiring ideal talent and getting funding if youre struggling to grow were an ideal choice.Reach out to us at  to learn more about how we can help you.SMS Communication Consent DisclaimerBy applying for this position you agree to receive text message updates from SaaS Talent related to job opportunities. Standard message and data rates may apply and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here:  Work : NoEmployment Type : Full-time Key Skills Vendor Management,Fmla,HIPAA,Analysis Skills,Benefits Administration,HRIS,Filing,Payroll,Employment & Labor Law,ADP,Human Resources,Workday Experience: years Vacancy: 1