Technical Account Manager for MSP- Hybrid- Florham Park NJ at Link High Technologies

We are looking to add a Technical Account Manager at our Florham Park NJ location. This position is an important link between our customers and Link High Technologies. A successful candidate will have a sound technical knowledge of the MSP industry- network infrastructure hardware and cloud infrastructure. This is a HYBRID position ( 3 Days in Florham Park 2 Days Remote)This position will work with our Technical Services and Management Team to create solutions that solve customer IT and cybersecurity compliance requirements. The main focus is to improve customer business results through technology. Technical knowledge is weighted heavier than sales experience. Heavy C Level client contact (remote in person). There is no sales quota but the expectation is that there will be additional MRR projects hardware refreshes and client retention.Key Performance AreasStrategic Roadmaps and budgets- validate that Link High is doing what is promised and compliance requirements are being met.Client Relationship Management & Retention- Foster long term relationships that result in high levels of client retention.Client Service Experience- Be a trusted advisor and central point of contact for client and internal escalations. Regular client contact (ALL clients not just large) - not to sell but to make sure account is happy.Issue Management & Escalation- Own and resolve client issues outside the scope of standard support tickets. Act as escalation point for client leveraging necessary departments and resources.Work with Technical Service Teams to quote projects hardware and Cloud solutions. However the proposal and quote should be created and presented by this individual.Monthly or quarter meetings with clients (at least one annual in person visit other meetings may be remote). Most of our clients are in NJ/NY/PA. Some clients are out of state and may require annual in person visit.Desire to keep up with the MSP industry and research new service offerings.Technology UsedConnectWise Manage Ninja RMM MSP Bots Cloud Radial(for account management) andQuoter.Technical Knowledge RequiredMicrosoft Server SuiteOffice 365Microsoft AzureFirewallsTechnical knowledge of networking and hardwareQualificationsAt least 3 years in MSP or IT business with experience with client management or service delivery.Strong interpersonal skills with customer focusBenefitsCompetitive CompensationEmployer Paid Medical/Dental Short/Long Term Disability Life Insurance for employee.401K with matching Company ContributionCredit Union MembershipOpportunity to grow- VCIO Project Management etc. Required Experience:Manager Key Skills Business Development,Cement Plant,Business Support,Data Analysis,ASP Employment Type : Full-Time Experience: years Vacancy: 1