Technical Account Manager at Fenix24

Fenix24is an industry-leading cyber disaster recovery and restoration company. Battling threat actors asThe Worlds First Civilian Cybersecurity ForceFenix24delivers cybersecurity services through its four battalions:Fenix24for ransomware recovery and restoration;Athena7for IT security assessments strategy and planning;Grypho5for ongoing security-based management; andArgos99for expert insights into data assets and infrastructure. Under itsSecuritas SummaprogramFenix24ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack offering a combination of managed data and infrastructure protection real-time threat intelligence and ongoing hardening and breach resistance.About This PositionA Technical Account Manager is responsible for providing technical support and building strong relationships with clients. The Technical Account Manager ensures the successful implementation and ongoing support of our products and services.This position will involve monthly or quarterly travel and a requirement to be on-site with the customer in the US Northwest (NY/CT/MA area).Key ResponsibilitiesServe as the primary point of contact for our clients building strong relationships and providing exceptional customer service.Understand clients technical needs and requirements and effectively communicate them to internal teams.Collaborate with cross-functional teams to ensure successful implementation and onboarding of clients.Proactively identify and resolve any technical issues or challenges faced by clients.Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement.Stay up to date with industry trends and advancements to provide valuable insights and recommendations to clients.Ensure that tickets are resolved professionally and in a manner consistent with the contractAbility to plan coordinate and manage multiple activities simultaneouslyTrack analyze and report performance metrics on account management.Collaborate with sales teams to identify upsell and cross-sell opportunities.Qualifications Requirements & Preferred SkillsBachelors degree in technical field or equivalent experience.Previous experience in technical account management or customer success role.Strong technical knowledge and understanding of software and technology solutions.Excellent communication and interpersonal skills.Ability to build and maintain relationships with clients.Strong problem-solving and troubleshooting skills.Ability to work independently and manage multiple clients simultaneously.Proficiency in CRM software and other relevant tools.Project management experience is preferredCore Values & CompetenciesGood Samaritan - Sense of urgency understands client needs Solution focused. Helps someone in need by pulling them from the ditch and nursing them back to health!Results driven - Strong sense of priorities and focused on delivery. Creates momentum to meet or exceed specific goals and objectives. Leverages resources available and creatively solve problems to get the job done. Total ownership attitude.Effective communication - Effectively articulates thoughts and ideas whilst listening to gain understanding. Seeks clarification and communicates with respect.Why work for usWe offer a dynamic innovative work environment with rewarding work - help save our clients from disaster!We truly value our employees and provide an extraordinary package to prove it including:Internal and external learning & development opportunities including career advancementCompetitive compensation & benefits including:Private health insuranceMental health and wellness programsCompany-matched pension schemeLife insurance and income protection insuranceMonthly fitness/gym membership allowanceJoin the worlds first Civilian Cybersecurity Force and take your career to the next level!Required Experience:Manager Key Skills Business Development,Cement Plant,Business Support,Data Analysis,ASP Employment Type : Full-Time Experience: years Vacancy: 1