Technical Account Manager at MW Partner

MW Partners is currently seeking a Technical Account Manager to work for our client who is a global leader in multimedia and creativity software products. Responsibilities and duties: Manage technical escalations and provide clear action plans with status updates actions and ownership through resolution without supervision. Deliver proactive and preventive service deliverables and guide customers through complex environment changes. Demonstrate advanced troubleshooting skills including simulating and replicating customer-reported issues. Orchestrate advanced solution integration with third-party products from a technical account management perspective. Manage assigned accounts and assist team members with their accounts ensuring effective communication of business impact to internal associates. Represent value realization in stakeholder meetings and quarterly business reviews influencing team initiatives and processes. Contribute to product and operational best practices and lead large complex strategic accounts confidently. Collaborate with engineering teams to deliver enablement content and apply enterprise software project lifecycle phases including design implementation testing and release management. Research enhance develop and apply knowledge while guiding others in the application of operating procedures. Contribute to team goals mentor junior team members and lead initiatives impacting immediate or extended teams. Provide advice training and support to junior team members and drive engagement with subject matter experts product engineering and management. Supervise activities of peers and team members with less tenure and act independently with entrepreneurial perspectives. Share knowledge across global teams engineering support and other departments through forums team meetings and documentation. Requirements: Require a bachelors degree in a relevant field such as Computer Science Information Technology Business Administration or a related discipline. Advanced certifications in Adobe solutions and business practitioner roles are also essential. Advanced troubleshooting and problem-solving skills Excellent communication skills including presentation written and verbal abilities Ability to manage complex accounts and deliver innovative solutions to customer requirements Strategic thinking and ability to influence client roadmaps and strategic visions Expertise in multiple Adobe solutions with certifications in business practitioner roles Technical confidence and actionable knowledge of Adobe investments for a comprehensive view Collaboration skills to work effectively with engineering and other teams Strong research and knowledge dissemination capabilities Leadership and mentoring skills to support and guide junior team members Entrepreneurial mindset and ability to act independently on new assignments For a confidential discussion or to find out more contact Ashutosh Nayak on or apply now. Key Skills Business Development,Cement Plant,Business Support,Data Analysis,ASP Employment Type : Full Time Experience: years Vacancy: 1