Technical Account Manager (TAM) at Ibotta

Ibotta is seeking a Technical Account Manager (TAM) for our Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.The mission for this role is do everything possible to enable and optimize a partners success. The success of our partners directly contributes to Ibottas success. The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization fomenting this mission. TAMs proactively anticipate and solve problems drive automation & operational efficiency and relentlessly execute improvements to our partners experience.This position is located in Denver Colorado as a hybrid position requiring 3 days in office (Tuesday Wednesday and Thursday). Candidates must live in the United States.What you will be doing:TAMs are the primary technical point of contact between IPN partners and Ibotta and serve as the Voice of the Customer championing their business and technical requisites for achieving successTechnical and operational requirements gatheringPlanning and coordination with Ibottas Strategic Partner Management function and other Ibotta cross functional teams including UX Design Solution Architecture Product and EngineeringMonitor triage and resolve partner-submitted issues taking a hands-on approach to technical troubleshooting and incident management with a high degree of ownershipTechnical consulting about and hands-on execution of implementation technical issues and upgrades/improvementsPlanning and coordination of partner-facing Ibotta-specific technical operations and implementationsSLA monitoring & adherenceCost and operational complexity minimizationDevelopment and maintenance of IPN partner-specific runbooks & playbooksUpgrades and new developmentTechnical roadmap planning & driving partner adoption of new featuresIntegration testing across staging and production environmentsCoordination and communication of technical issues incident response and resolutionPreparation and delivery of technology-related elements for account reviews and discussionsPioneering the integration of novel tools and procedures to internally optimize cost/performance all while continually enhancing the value we deliver to our partners and further empowering their accomplishments within the IPNEnsure overall technical progress and operational success for the partner on IPNEmbrace and uphold Ibottas Core Values: Integrity Boldness Ownership Teamwork Transparency & A good idea can come from anywhereWhat we are looking for:8-12 years of professional experience; Ideally significant time in a client-facing technical role; Prior experience as a TAM or similar for a SaaS platform is idealBachelors degree required. Preferably in Computer Science Engineering Analytics or a related fieldExperience with system integration and APIs is highly preferred.Self-directed and capable of making an impact with varying levels of directionProven track record of working cross-functionally towards shared goals and delivering meaningful impactExcellent attention to detail the ability to identify areas of improvement and the drive to put those changes into motionAnalytical skills to interpret and communicate data from dashboards alerts and monitoring systemsUnderstanding of logging and monitoring systems such as DataDog etc..Professional communication skills (verbal and written) both internally and externally specifically with executive leadershipAbout Ibotta (I bought a...)Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy and where and how often they shop all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado Ibotta is headquartered in Denver and is continually listed as a top place to work by The Denver Post and Inc. Magazine.To learn more about what our Tech teams are doing day to day visit Building Ibotta on .Additional Details:This position is located in Denver CO and includes competitive pay flexible time off benefits package (including medical dental vision) Lifestyle Spending Account Employee Stock Purchase Program and 401k match. Denver office perks include paid parking snacks and occasional meals.Base compensation range: $135000 - $156000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.Ibotta is an Equal Opportunity Employer. Ibottas employment decisions are made without regard of race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other legally protected status.Applicants must be currently authorized to work in the United States on a full-time basis.Applicants are accepted until the position is filled.For the security of our employees and the business all employees are responsible for the secure handling of data in accordance with our security policies identifying and reporting phishing attempts as well as reporting security incidents to the proper channels.#LI-Hybrid#BI-HybridRequired Experience:Manager Key Skills Business Development,Cement Plant,Business Support,Data Analysis,ASP Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 135000 - 156000