Technical Account Manager (TAM) Intern at Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver reliable and high-performing Linux hybrid cloud container and Kubernetes technologies. We strive to make software freely accessible to everyone around the world. Software developed at Red Hat runs in vehicles that landed on the moon airlines banks trains social media health care academic institutions robots and in many other places.If youre interested keep reading!The Red Hat Technical Account Management team is looking for a highly motivated individual who wants to gain hands-on experience with open source and Red Hat products during a summer internship to join us as a TAM this role you will work in an environment where different perspectives are invited the best ideas are valued and people feel empowered to contribute. Freedom and courage are two of our core values which is why youll need to be comfortable taking risks and exploring the unknown. But being a Red Hatter isnt just about being brave its also about demonstrating commitment and sticking to it.The key focus for Red Hats Intern Program is a dual partnership between the early talent team and our intern managers. We can offer you professional development social engagement and networking performance and development and meaningful work throughout your summer at Red Hat.What you will do:As a TAM Intern you will assist the current TAM team byCreating and updating Knowledge Articles based on support cases worked by the TAMsResearch bugs and technical issues alongside the TAM team to help resolve customer issuesAttend TAM customer facing calls or meetings to support the TAM team as well as the customerProvide other support as needed for the TAM and TAM managerWhat you will bring:Ability to work full-time May-AugustCurrently pursuing a degree in engineering computer science or a related fieldKnowledge of the UNIX or Linux operating system (any distribution)Technical troubleshooting skillsGood written and verbal communication skillsThe following are considered a plus:Previous code contributions to or participation in open source projects or code samples on GitHubKnowledge of Red Hat Ansible Automation Platform Kubernetes JavaScript or Bash scriptingYoure willing to wear a lot of red -OR- You look good in a red t-shirt About Red HatRed Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.Inclusion at Red HatRed Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.Required Experience:Manager Key Skills Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic Employment Type : Full-Time Experience: years Vacancy: 1