Technical Account Manager Team Lead at Miro

About the TeamThe Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate build and innovatepowered by agentic AI and Miros world-class platform.About the RoleWe are seeking aTechnical Account Manager Leadertolead coach and scale a team of Technical Account Managers (TAMs)who partner with Enterprise customers and help them maximize the business value of their investment in Miro.As a TAM Leader you will operate as aPlayer-Coach directly managing your team and supporting them on some of our most ambitious accounts and projects. This role involves driving pre-sales technical proposals serving as an escalation point for delivery and spearheading process improvement initiatives to enhance overall team effectiveness and customer experience. You will be astrategic leaderwho can mitigate risks manage team performance and ensure your team of TAMs transforms how our largest clients collaborate and innovate.This role will be in person at our office in Austin Texas or remote on the US West Coast.What youll doTeam Leadership & ManagementManage mentor and coacha team of Technical Account Managers including hiring training and conducting performance evaluationsDevelop and implement processesto improve team efficiency drive consistent global service delivery and enhance overall client satisfactionMonitor team performance metrics(e.g. CSAT Renewal Rate Feature Adoption) and report on key KPIs to leadershipServe as the primary escalation pointfor complex technical issues client challenges and account risks ensuring timely resolution across the teamStrategic Client EngagementTake ownership of and managesome of the teams most complex or strategic accounts and projectsDrive strategic technical proposals and solutionsduring the pre-sales process to support AMER Strat demandBuild and maintain strong relationships with key clients supporting key sales and renewal activitiesIdentify opportunities for account growth and new business development coaching the team to execute on theseCross-Functional CollaborationCollaborate with sales engineering and product teams toadvocate for customer needsanddrive internal process improvementsContribute to the development of technical documentation best practices and the overall TAM playbook for the organizationWhat youll need8 yearsin consulting technical account management customer success or similar roles inenterprise SaaS.At least 3 years of experience in a leadership management or team lead rolemanaging Consultants Technical Account Managers or similar client-facing professionals.Demonstrated ability to serve as an escalation point for complex technical issues and client challenges.Familiarity withAPIsintegrations and enterprise IT ecosystems.Proven ability tolead team-wide initiativesfor workflow optimization platform adoption and change management.Expertise inplatform and team analyticsto drive data-informed decisions and continuous team improvement.Skilled at facilitating executive-level discussions and cross-functional workshops.Highly proactivestrategic leaderwith a strong customer outcome orientation capable of operating independently and navigating ambiguity.Willing to travel to customer sites up to 25%.Whats in it for you401k matching Competitive equity packageExcellent Medical Dental and Vision health benefitsFertility & Family Forming BenefitsFlexible time offLunch snacks and drinks provided in the officeWellbeing benefit and WFH equipment allowanceAnnual learning and development allowance to grow your skills and careerUp to $2000 of charitable donation matches each yearRequired Experience:Manager Key Skills Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV Employment Type : Full Time Experience: years Vacancy: 1