Technical Account Manger, Cloud at Lucid Software

Lucid Software is the leader in visual collaboration and work acceleration helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do passion & excellence in every area individual empowerment initiative and ownership and teamwork over ego. At Lucid we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely from one of our offices or a combination of the two depending on the needs of the role and team.Since the companys founding Lucid Software has received numerous global and regional recognitions for its products business and workplace culture. These include being listed to the Forbes Cloud 100 Fast Company Most Innovative Companies Fortune Best Workplaces in Technology and PEOPLEs Companies that Care. Lucids solutions are used by more than 100 million users across the globe making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google GE and NBC Universal and we partner with leaders such as Google Atlassian and Microsoft. The Customer Success Team at Lucid Software plays a central role in helping our most valuable customers achieve measurable success through the adoption of Lucids products. As a Technical Account Manager Cloud you will go beyond traditional customer success management blending strategic partnership with deep technical expertise in cloud platforms and integrations.Youll partner closely with other CSMs managing the portion of their books of business that includes customers leveraging Lucids cloud offerings. Youll serve as the cloud adoption expert driving expansion and retention by helping customers optimize their cloud environments streamline workflows and fully realize the power of Lucids solutions in the cloud.This role is designed for someone who thrives at the intersection of customer success and technology and who can influence product adoption reduce churn and guide customers through complex technical ecosystems.Responsibilities:Partner with existing Customer Success Managers to own and manage the cloud-related segment of shared customer portfolios driving product adoption and expansion across Lucids cloud offerings.Serve as the primary technical advisor on customer accounts developing a deep understanding of each customers cloud environment integration needs and usage patterns.Lead strategic cloud adoption initiatives including onboarding architecture reviews optimization sessions and proactive account planning.Collaborate with Product Engineering and Professional Services to ensure customer needs and feedback inform product improvements and feature development.Conduct executive-level business reviews focused on cloud ROI adoption metrics and opportunities for expansion.Identify and mitigate churn risks through data-driven insights and proactive engagement.Develop scalable cloud adoption playbooks best practices and enablement content to elevate the broader Customer Success organization.Stay current on cloud technology trends (AWS Azure GCP etc.) and continuously expand your technical expertise to better serve customers.Requirements:Bachelors degree or equivalent experience.5 years in Customer Success Technical Account Management or a similar client-facing role with strong technical orientation.Proven experience supporting or managing customers using cloud-based software or infrastructure (SaaS IaaS or PaaS).Demonstrated ability to translate complex technical concepts into clear business value for non-technical stakeholders.Strong communication presentation and relationship management skills.Exceptional organizational skills and attention to detail in a high-volume fast-paced environment.Preferred Qualifications:Cloud certification(s) (AWS Azure or GCP) or equivalent hands-on experience.Familiarity with enterprise architecture SSO APIs integrations and deployment best practices.Experience driving product adoption and expansion strategies within enterprise SaaS environments.Strong analytical mindset and comfort using data to drive decisions.Empathy curiosity and a problem-solving orientation that puts customer value first.Excitement to shape and build the foundation for Lucids cloud success motion.#LI-MK1 Key Skills Business Development,Customer Service,Revenue Growth,ABC Analysis,Account Management,Communication,CRM,Excel,Salesforce,PMP,Customer Relationships,Business Relationships,Sales Goals,Sales Process,CPA Employment Type : Full Time Experience: years Vacancy: 1