Technical Analyst at JDK Management Company

Who we are

JDK is a diversified hospitality organization based in Bloomsburg, PA. We operate Perkins American Food Co., Quaker Steak & Lube, hotel properties, and a healthcare services division across multiple states. Our mission is simple: to take care of people. We do that by building teams of Hungry, Humble, and Smart people.

The role

We're looking for a hands-on Technical Analyst to join our IT team in Bloomsburg. You'll be the go-to resource for escalated technical issues, day-to-day system administration, and keeping our technology running reliably across a multi-site operation. This isn't a helpdesk role; you'll be working on real infrastructure, writing scripts, and solving problems that actually matter to the business.

You'll work closely with our Director of IT and partner with departments across the company. If you're someone who genuinely enjoys digging into a problem, knows your way around Microsoft 365 and server environments, and is starting to build automation and scripting skills, this is a strong fit.

What you'll do

• Resolve escalated technical issues across hardware, software, applications, and network systems

• Assist with day-to-day administration of Microsoft 365, Entra ID, Intune, Windows Server, and backup systems

• Write scripts to automate routine tasks and reduce manual work

• Apply AI-assisted tools thoughtfully to improve how we monitor and respond to issues

• Support IT projects by owning specific tasks and keeping documentation current

• Partner with departments across our restaurant, hotel, and healthcare divisions to solve technology problems

• Identify process improvement opportunities and bring real solutions to help us better every day.

What we're looking for

• 3+ years of experience in technical support, systems administration, or a related IT role

• Working knowledge of Microsoft 365: Exchange, Teams, SharePoint, Entra ID basics

• Solid infrastructure fundamentals: TCP/IP, DNS, Windows Server, virtualization, backups

• Automation and scripting experience: able to develop, modify, and troubleshoot scripts to support system and operational tasks.

• Familiarity with Intune or endpoint management tools

• Curiosity about AI and automation tools, and how to apply them practically

• A bachelor's degree in IT or Computer Science is preferred; relevant experience and certifications are equally considered

• Someone who works well on a small team, communicates clearly, and takes ownership without needing constant direction

Why JDK

Competitive pay

$60,000-$80,000 based on experience, with a clear path as your impact grows.

Real technical work

You'll work on infrastructure, automation, and real problems - not just reset passwords.

Benefits package

Medical, dental, vision, paid time off, and 401(k) with company match.

Values-driven culture

We're Hungry, Humble, and Smart - and we hire people who work the same way.

Disclaimer

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

JDK Management Company participates in E-Verify to confirm the identity and employment eligibility of all newly hired employees. For more information about E-Verify and your rights, please review the E-Verify Posters .

Equal Opportunity Employer

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