Technical Flex Support Specialist at Motorola Solutions

Company OverviewAt Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future. Department OverviewMotorola Solutions Inc. is a leading provider of software solutions for public safety agencies nationwide. The MSI Centralized Managed and Support Operations is dedicated to providing high-quality support experiences for mission-critical customers enabling them to accomplish their mission of keeping our communities safe. We foster a purpose-driven culture where team members feel good about coming to work and contributing to a product that truly matters.Job DescriptionThe Technical Flex Support Specialist is responsible for providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution. This involves answering technical questions and resolving technical issues for customers running the Flex proprietary software in Windows and Linux environments. Supporting other MSI products may also be required. This role requires an adaptable customer-service-oriented professional who can manage diverse technical challenges ensuring efficient support delivery and high user satisfaction.Qualifications:High School Diploma or equivalent.2 Years of Technical Support experience is required.Proven hands-on experience in a dedicated technical support role.Strong knowledge of Windows and/or Linux operating systems.Experience with troubleshooting both hardware and software.Familiarity with networking concepts and protocols (e.g. TCP/IP DNS DHCP).Experience supporting mobile devices (iOS Android).Excellent problem-solving and troubleshooting capabilities.Strong verbal and written communication and interpersonal skills.Ability to work effectively both independently and within a team environment.Ability to manage and prioritize multiple tasks simultaneously.Demonstrated commitment to customer service excellence.Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Must be able to obtain background clearance as required by government customers. Preferred Skills and ExperienceRelevant IT certifications (e.g. CompTIA A Network Microsoft Certified Professional).Experience utilizing help desk ticketing systems (e.g. Zendesk ServiceNow Jira).Familiarity with remote support tools.Knowledge of the ITIL framework.Experience with scripting languages (e.g. PowerShell Python).Experience with major cloud platforms (e.g. AWS Azure Google Cloud).Fluent and experienced with AI-enhanced productivity tools.This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customersTarget Base Salary Range:$55000- $60000Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.#LI-DB1Basic RequirementsHigh School Diploma or equivalent.2 Years of Technical Support experience is required.Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Must be able to obtain background clearance as required by government customerTravel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesOur :Incentive Bonus PlansMedical Dental Visionbenefits401K with Company Match10 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 55000 - 60000