Technical Product Support Specialist at American Dental Association

Who We Are: It all starts with purpose.We are a purpose-driven nonprofit with a dynamic staff culture.With a meaningful purpose motivated staff and excellent benefits working here will definitely have you smiling! The ADAs headquarters is located just steps from Chicagos Magnificent Mile and close to public transportation. With more than 400 colleagues the ADA Staff are some of the most talented people in the Chicago Washington D.C. and Maryland area.We were named a Top Workplace by the Chicago Tribune in 2019 and 2021!Come join our team!Job Responsibilities:The Technical Product Support Specialists main responsibilities include but are not limited to providing support for ADA collaboration tools which include ADA Connect Knowledge Center Office 365 SharePoint OneDrive Teams Zoom other ADA web sites and other ADA-provided applications or services; providing general technology support as time permits and as required in accordance with established service level guidelines.Must Have:Bachelors Degree or Experience in lieu of Degree3 years of experience (or 7 years in lieu of degree) working with and supporting users on ADA collaboration tools via phone email documentation recordings and in-person training sessions as well astroubleshooting and training on a variety of operating systems ADA collaboration tools and applicationsMust have verbal communication writing analytical collaboration a self-starter results-focused prioritization customer service troubleshooting skillsProficiency inM365 (MS Office); Apple iOS; Microsoft Applications such as Office 365 SharePoint Teams Windows 10 and 11 Mac OSX Zoom Android OS Apple iOSTravel once per year for more than 8 nights per trip to support users at Annual HOD meeting.Position may require before or after hours work may require more than the standard number of hours of work within a workweek may require weekend workNice to Have:SharePoint Designer Locklizard Microsoft Access Adobe Acrobat ProJust a few of the benefits offered to employees:Promotes Work/Life BalanceHybrid Work Schedule (2-3 days from home)Health insurance/ dental reimbursement planAmple Paid time off401(k)PensionFlexible Spending AccountLife insuranceTuition reimbursementPaid Parental LeavePet InsuranceStudent Loan Refinance2 days off to work at a charity event of your choiceThe ADA values a variety of backgrounds and experiences and is committed to providing equal employment opportunities to qualified job candidates. The ADA is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race ethnicity gender color religion sex age marital status ancestry citizenship physical or mental disability medical condition veteran status or any other characteristic.The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability please let us know at Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1