Technical Program Manager at RL People

Job DescriptionWere partnered with a fast-growing technology organization that helps global enterprises simplify and optimize theirconnected device ecosystems. Our solutions spandevice testing supply chain automation reverse logistics and data analyticsenabling clients to improve quality recover value and operate more sustainably.About the RoleWere looking for aRegional Program Operations Leadto take charge of operational service delivery for key North American customer this role youll oversee complex large-scale service programsensuring efficiency quality and exceptional customer satisfaction.Youll act as the operational heartbeat between customers and internal teams translating strategy into execution and driving measurable outcomes across multiple functions.This is a pivotal position for someone who thrives on ownership collaboration and delivering operational excellence in a fast-paced technology environment. Travel RequirementUp to50% travelmay be required both domestically and internationally to visit customers oversee operations and collaborate with cross-functional teams.What Youll Do:Lead Operational Delivery:Oversee on-site and remote teams to ensure consistent high-quality service delivery.Customer Partnership:Act as the main operational contact for clients leading regular performance meetings and ensuring alignment on goals.Program Management:Build and manage detailed project plans track KPIs and SLAs and proactively address challenges to ensure smooth execution.Cross-Functional Collaboration:Work closely with Product Engineering and Account Management teams to define requirements and improve service performance.Continuous Improvement:Identify process enhancements and operational efficiencies to improve speed cost and quality.Business Alignment:Support Strategic Account Managers in achieving revenue margin and growth targets through operational excellence.What Youll Bring:5 years experience inprogram delivery operations management or technical service delivery ideally in client-facing roles.Background inmobile connected devices reverse logistics consumer electronics or SaaSis highly preferred.Strong leadership and communication skills with the ability to influence and collaborate across teams.Solid analytical and problem-solving capabilities with a data-driven approach to performance management.Proven success managing budgets schedules and KPIs for large-scale programs.Experience with project management tools (e.g. Jira Asana Trello).Bachelors degree inBusiness Engineering Operations Management or a related field.Why Youll Love This RoleCollaborative Culture Work alongside innovative mission-driven professionals.Growth Opportunities Build your expertise and advance your career.Impactful Work Shape how global enterprises manage connected technology.Flexibility Hybrid or remote options to help you thrive.Inclusive Environment Your ideas and voice will be valued.Competitive Benefits Comprehensive health retirement and wellness coverage.InterestedIf youre passionate about driving operational excellence and love turning complex challenges into scalable solutions wed love to hear from you. Apply today and help redefine how the world manages connected devices.Required Experience:Manager Key Skills Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts Employment Type : Full-Time Experience: years Vacancy: 1