Technical Service Consultant - Diesel and Dealer Support at DivIHN Integration Inc

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Deepak at or Lavanya at Title: Technical Service Consultant - Diesel and Dealer Support Duration: 12 Months Location: Lisle or Woodridge IL for initial training, will be 100% remote thereafter Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Description: This consultant is a technical expert that assists the dealer technician with vehicle repairs. Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms. Diesel experience is a MUST. Customer Service is of the highest importance Extensive experience as an end user and customer support is needed for this role. Up to 10% travel might be required and will be reimbursed by client. This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team. This position supports International Dealer Technicians and Body Builders. Responsibilities include but are not limited to; Tech Services support members support international dealers and body builders provide repair and diagnostic support Provide publications feedback to our publication's teams Escalate trending failure modes to Service Engineering Future travel to dealer locations is a possibility Basic Requirements Bachelor's degree At least 2 years of field service engineering, automotive service or truck service experience (OR) At least 4 years of field service engineering, automotive service or truck service experience Additional Requirements Qualified candidates, excluding current client employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Client does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills MS Office Excellent written and verbal communication skills Class 8 Truck experience Critical thinking and problem solving About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. Customer Support, Diesel Experience