Technical Service Delivery Lead (XSIAM) Remote at Palo Alto Networks

The TeamAs part of the Unit 42 Managed XSIAM organization the team helps customers operationalize and optimize their Managed XSIAM deploymentsdelivering proactive white-glove guidance that enhances their detection investigation and response capabilities.Our mission is to help customers maximize the value of Cortex XSIAM while continuously improving their overall security posture and SOC maturity.Job SummaryThe Technical Service Delivery Lead (XSIAM) acts as the technical focal point for Managed XSIAM customers driving onboarding adoption and ongoing success. Youll combine deep product expertise with a consultative approach to guide customers through their security journeytranslating their goals into measurable outcomes and ensuring fast meaningful ROI from their Managed XSIAM investment.You will collaborate closely with our SOC engineering threat hunting and product teams to tailor the service to each customers environment ensuring seamless delivery and exceptional customer experience.Key ResponsibilitiesValue Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customersCollect and analyze customer security data to identify improvement opportunities in detection coverage alert quality tenant hygiene and potential automation use casesAdvise customers on best practices for alert tuning data onboarding and correlation optimizationDrive continuous improvement in customer security posture and measurable time-to-value outcomesOperational Excellence: Manage incoming customer requests prioritize effectively and collaborate with the SOC engineering team to ensure timely high-quality deliveryLead customer touchpoints including onboarding sessions security reviews and proactive engagement meetingsTranslate complex detection and response concepts into actionable guidance for diverse audiencesCollaboration & Enablement: Partner with Unit 42s SOC engineering Product and MDR teams to ensure consistent service quality and cross-functional alignmentCollaborate with the SOC engineering team to design and implement automation workflows that enhance detection response and reporting efficiencyChampion customer needs internally advocating for enhancements and escalations where neededContribute to documentation best practices and scalable frameworks for the Managed XSIAM serviceQualifications : Preferred Qualifications5 years of professional experience in Customer Success Technical Account Management Security Consulting Solutions Architecture or SOC operations (preferably within enterprise cybersecurity or SaaS environments)Strong understanding of XDR SIEM and SOAR technologies including incident and alert management correlation development and data source onboardingDemonstrated experience collaborating with security analysts engineers and threat hunters in operational environmentsExcellent communication skillsable to explain complex security concepts clearly to both technical and non-technical audiencesAnalytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needsDeep curiosity and a growth mindsetcomfortable learning and adapting to evolving technologies and detection methodologiesBachelors degree in Computer Science Information Security or a related field or equivalent military experienceAdditional Information : Salary DisclosureThe compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $127600/YR - $206500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.Our CommitmentWere problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Remote Work : YesEmployment Type : Full-time Key Skills Electrical Engineering,Clinical Research,Corporate Sales,Key Account,AutoCAD Drafting Experience: years Vacancy: 1