Technical Specialist at CSA Group

Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3500 standards codes & related products today.Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe Asia and North America CSA Group tests inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety performance and environmental impact.Our employees take pride in making a difference in peoples lives through the work that we do. Were looking for people like you to help make it happen.Job Summary:In addition to providing technical guidance and mentoring with the assigned product group the Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts. To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction while promoting the use of CSA Group for new or expanded services. To ensure continued growth of new business for CSA Group services.Principal Duties & ResponsibilitiesProvides technical direction and mentoring within assigned product group and staffActively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA GroupIn collaboration with the New Account Managers contacts inactive and former CSA Group customers to attempt to regain workCommunicates with appropriate Operations staff as required during the sales processResponds promptly to all technical sales inquiries and visits with clients as necessaryPrioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the Commercial teamIn partnership with the New Account Managers establishes and maintains account relationships emphasizing the expanded use of CSA Group servicesPrepares written pricing proposals for services for clients working with the Commercial team and as required with the technical operations staffParticipates in associations and outside organizations deemed appropriate by the Commercial Senior ManagerManages the relationship with clients by determining client needs and expectationsRelates necessary information to operations to maintain customer satisfactionRepresents CSA Group at assigned trade shows exhibits conferences and client presentationsIdentifies and communicates business opportunities and competitive trendsExecutes defined market strategies and business initiatives as assignedProvides periodic written reports on calls customer contact proposals quotes expenses travel and tradeshow activities as well as oral presentation as requiredEvaluates industry reports territory databases external competitive information and develops territory analysis or provides input to others for presentation and reporting to managerWorks cooperatively with others as the lead or the support person in calls trade shows and presentationsMaintains positive contacts within organization to exchange explain and interpret information or ideas and follow up on clients requestsParticipates in CSA Group Technical Networks as required and may support international standards developmentExplains the different product certification programs available to clients and the requirements for control of productionIs able to explain test rationale and outcomes to customersBecomes fully knowledgeable in all national / international standards through research of standards documentation bulletins and technical articles and participates in Standards development workShares knowledge with other staff and CSA Group as a whole through written or verbal communication and training eventsPerforms other duties as assigned by the Commercial Senior ManagerPreferred Education &ExperienceBachelors Degree in Engineering or equivalent experience with six or more years of experience in specific commercial units industry; or a three years College Diploma in a relevant technological discipline with 8-10 years of work experience in similar industryKnowledge of CSA Group UL and IEC standards; variety of test proceduresKnowledge of CSA Group programs and servicesSales or Marketing experience preferredMentoring skillsComputer proficiency (word processing); keyboardingStrong problem-solving ability; detail orientedAbility to work independently High level of communication skills (verbal and written)Excellent listening and retention skillsHigh level of initiative to meet or exceed targeted goals with minimal supervisionAbility to cope with unpredictable schedule regular work interruptions multiple deadlines and targeted goalsIndependent sales generation and/or customer account management (telemarketing marketing sales)Public speaking - oral and written proposal and presentationsInitiate and ability to develop new customer contactsResponsive and pleasant when dealing with external and internal customers peers and co-workersFlexible in schedule and time managementStrong organization creativity and project management skills to plan for projects events and conferencesProblem resolution skills to deliver high quality and timely servicesCSA Group is an Equal Opportunity Employer and is committed to diversity equity and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities and differences are respected and valued. Please contact us at if you require accommodation in the interview process. Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1