Technical Support Analyst I at Care Synergy

Care Synergy has an immediate opening for a Technical Support Analyst I. This position can be based out of one of the following office locations: Denver Ft. Collins or Colorado Springs.LOCATION: Denver Ft. Collins or Colorado Springs COSTATUS:Full-timeSCHEDULE:Monday-Friday 8-5HOURLY PAY RANGE: $23.53 - $28.58SUPPLEMENTAL PAY: Based on position schedule and/or availability: OvertimeMILEAGE AND EXPENSE REIMBURSEMENT:Sixty-two and a half cents per mile one of the highest in the industry!CULTURE BENEFITS AND PERKS:We value engagement community and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.We support a culture of work-life balance and provide team members with two free confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.Low healthcare premiums: we have not increased our team member medical rates 4 out of the last 5 yearsEmployer pays over 90% of employee medical premium in some plansHealth Savings Account (HSA) with significant Employer Funding: Single $1000 Family $2000Healthcare Benefits are effective on the 1st of the month following date of hireExtensive Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): 18 days in the first year for FT team membersSeven Paid Holidays with an additional Floating Holiday403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensationCompany-Paid Life and AD&D InsuranceCareer & Logo wearEducation Reimbursement ProgramClinical Career LaddersCertification PayGenerous Discover-a-Star Team Member Referral ProgramTeam Member Service AwardsEarly Wage AccessLegal and Identity ProtectionRobust Leadership Development Training ProgramsREWARDING WORK YOU WILL DO:The Technical Support Analyst I position is primarily responsible for assisting employees with issues related to IT and tracking tickets within the help desk software. Inquiries may include troubleshooting user access issues software questions hardware issues replace/install hardware build/rebuild computers for distribution and administrative tasks such as adding/deleting users from network & voice mail. Telephony support includes setting up new extensions moving extensions and troubleshooting phone issues. When appropriate contact vendors for support. Activate and distribute cell phones and other individual equipment. Train new users on how to use laptops and tablets downloading after hours reports encrypting files etc. Additionally this position will assist in the day-to-day management of all servers and network & telephone components. Management of this equipment consists of assisting with or performing operating system and software upgrades and making necessary adjustments to improve system performance. Also included is monitoring and logging system performance.Answers help desk calls enters calls into help desk tracking software going out on calls.Provides support maintenance and troubleshooting for servers laptops workstations printers peripheral equipment and software. Loads software and applies software fixes and updates.Supplies telephony and WAN/LAN system configuration and maintenance.Provides end user training (one on one and occasionally in small groups).Manages communication devices.Monitors and logs system performance across all platforms.Provides administrative functions such as adding new users and modifying distribution lists.Maintains policy and procedure documentation.Maintains on-call after hours ranging from every other week to one week per month as need arises.WHAT WE ARE GOING TO LOVE ABOUT YOU:Minimum Education: High School DiplomaMinimum Experience: One (1) year Help Desk experiencePHYSICAL REQUIREMENTS: Ability to lift/carry a minimum of 30 lbs.If you need assistance completing the electronic application please contact our Talent Acquisition team via email at You may also call the Human Resources Department at . Applications can be completed in-person at any one of our affiliate office locations.The Organization does not discriminate in employment opportunities or practices on the basis of race color religion gender gender identity pregnancy national origin age disability creed ancestry genetic information marital status sexual orientation/identity transgender status military or veteran status or any other characteristic protected by federal state or local law. This prohibition includes unlawful harassment based on any of these protected classifications.Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 23 - 28