Technical Support Expert Enterprise at Toast

Technical Support Expert - EnterpriseStart Date: January 26th- Training is 10 weeks on-site in the Omaha NE office. There is no PTO allowed during training.Location: Omaha NE Office - 1926 S 67th St Suite 200 Omaha NE 68106. You will be expected to be in office 2 days a week post training.Hourly Rate: $25 per hourToast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.Bready* to make a changeThe Toast Enterprise Customer Care team delivers Expert level award-winning technical support to our large client brands. Working with corporate restaurant teams national franchises and international locations. Providing answers to incoming customer questions from multiple channels including phone chat and email.About this roll* (Responsibilities)Communicate and collaborate effectively with our Enterprise customers resolve complex customer inquiries and increase customer satisfaction.Perform thorough troubleshooting and probing analysis with the customer regarding hardware software general billing inquiries payment processing and networking. Able to conduct split-half problem analysis to narrow the scope of issues discover the root cause to determine where the errors are quickly and effectively resolve issues.Update and maintain accurate customer records in Salesforce. Analyze customer data to identify performance trends and analytics to improve customer experience.Deliver a top tier customer experience over the phone through creative problem-solving and consistent probing to craft accurate & timely outcomes for Toast Customers.Understand technology issues by asking questions listening asking follow-up questions taking detailed notes and providing accurate time estimates for next steps.Do you have the right ingredients* (Requirements)2 years experience in a Technical Support role responsible for customer satisfaction and championing the customer experience.Able to perform root cause analysis to understand unique situations and deliver solutions.Success operating independently and navigating competing priorities in a constantly changing environment.Excellent communication organizational and influencing skills.Special Sauce* (Nonessential Skills/Nice to Haves)Business to business technical support.Possess a high level of product knowledge of POS hardware: the function of different devices and how they operate in a restaurant environment.Open to schedules that may include weekends holidays and nights.AI at ToastAt Toast were Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.Our Spread of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not requiredThe starting pay rate for this role is below. Please note there is not a range for this role the number listed below is the rate.Pay Rate$25$25 USDDiversity Equity and Inclusion is Baked into our Recipe for SuccessAt Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.We Thrive TogetherWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .------For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Hourly Experience: years Vacancy: 1