Technical Support Representative III Commercial at Rheem

DescriptionThe Technical Support Representative IIIprovides advanced assistance to customers over the phone or through electronic communication in diagnosing and solving documented and undocumented service and installation issues which may involve internal controls external controls and integration with building automation systems.This position will serve ourRaypak Divisionlocated inOxnard CA.The ideal candidate will be based in Oxnard but remote options are available for those outside California.ResponsibilitiesProvides verbal and written technical assistance to customers on product service installation repair and general product questions for complex multi-family and/or large-scale commercial projectsTroubleshoot errors diagnoses problems explains and initiates repairs process (Boilers).Explains and interprets warranty information to customers as they apply to products and guides them to our Warranty Team as necessary.Arranges for malfunctioning or defective items to be returned for repair or replacement.Uses computerized system for tracking requests troubleshooting problems assessing parts or spares inventory documenting resolutions or determining warranty eligibility.Continues to learn and service commercial products and systemsFollow-up on calls to ensure resolution.Performs other duties as assigned.QualificationsMinimum 5 years of field service experience performing field wiring programming commissioning and integration of programmable logic controllers and/or as a Technical Support or Authorizations Representative in the technical/manufacturing industry.Customer service-related experience in the technical/manufacturing field.Experience repairing or maintaining domestic hot water and/or hydronic heating systems.Excellent communication skills written and verbal with attention to detail and accuracy.Ability to read write and comprehend technical instructions short correspondence and memos.Ability to carry out instructions furnished in written oral or technical diagram form.Must have excellent problem-solving skills for technical products.Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.Demonstrates ability to work well with others in a matrix team environment.Ability to support multiple products and prioritize multiple projects.Bilingual in Spanish preferred but not required.Completion of vocational technical education or certifications in addition to prior work experience.You must be capable of traveling for required trainings and potential onsite troubleshootings (roughly 10% of the time per year)The pay scale of this role is $54000 - 80892. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location direct experience market guidance and internal equity among other qualifying criteria.#LI-NP1#LI-OnsiteRequired Experience:Unclear Seniority Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Department / Functional Area: Customer Service Experience: years Vacancy: 1 Monthly Salary Salary: 54000 - 80892