Technical Support Representative Level 2 at Global Payment Holding Company

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Technical Support Representative Level 2 (TSR-L2) must be organized have in-depth knowledge of NEXTEPs software driven to solve problems through to completion and a friendly disposition. TSR-L2 will be responsible for assisting with telephone support escalation procedures advanced troubleshooting and team training of the NEXTEP product suite. This position is critical to our expanding customer base across all of our verticals; specifically in the areas of restaurants corporate dining and other managed foodservice operations. This position is expected to maintain expert knowledge of our existing customer base NEXTEP processes procedures and hardware. This position will report to the Support Manager.Responsibilities in addition to Level 1 Technical Support:Provide in-depth analysis or synopsis of escalated support issues to other teams or ManagementProvide additional Team Member troubleshooting and supportProvide training for Level 1 Technical Support RepresentativesProvide technical support to the Services and Sales TeamsParticipate in Quality Assurance testing of software releasesDevelop maintain and improve documentation related to installation and support proceduresTrain NEXTEP Customers and Team Members on our hosted command center toolsMaintain a high daily closure rateLead customer projectsEnsure proper escalation procedures are used within TeamsRepresent the Support Team as required with other NEXTEP departmentsOther duties as assignedKnowledge Skills and Abilities:Strong listening written and verbal communication skillsExceptional work ethic with a strong sense of urgencyHigh technical aptitude and strong PC literary skillsAbility to multitask and work under pressureGreat attitude and enthusiasmEntrepreneurial spiritRequirements:Relevant work experience in lieu of degree considered3 years of technical support requiredMust be willing to travel between 10-20%Provide occasional evening and weekend support (rotational)Benefits:Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at: At this time we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .Required Experience:Unclear Seniority Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1