Technical Support Specialist at ABB

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.This Position reports to:Americas Technical Support ManagerIn this role you will coordinate and provide technical support for all ABB Analytical Products to customers and channel partners. This position is responsible for live call capture and managing salesforce cases utilizing all technical knowledge and technical resources.The work model for the role is: Remote. #LI-RemoteYour role and responsibilities:Answer incoming phone line and salesforce case support for product related customer inquiries. Metrics will be maintained to ensure we are meeting customer expectations of providing best in class technical phone support.Coordinate and resolve escalated customer issues for level 2 and 3 product technical support of all products handled by PMU Bartlesville.Salesforce Case management: Create assign document and resolve customer issues using Salesforce.Technical resource for ABBs field service personnel.Review product and service documentation to verify it meets service requirementsAlpha/Beta testing support for new product and software releases as neededComplexity of Tasks: Requires thorough understanding of Company products and equipment engineering concepts and practices. Requires ability to select most effective approaches and adapting standard practices and procedures to resolve complex semi-technical problems. Requires strong communications written and verbal skills and ability.Our Team DynamicsOur teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.Qualifications for the role:Associates Degree in engineering or minimum of 2 years of related industry experience or a special combination of education and experience and/or demonstrated accomplishment is required.5 years experience in information technology databases RTUs and gas chromatographs used in the upstream Oil and Gas industry is preferred.Customer service or field service experience with electrical/electronic and gas and liquid measurement systems.Strong written verbal and interpersonal communication skills in English. Candidates must already have work authorization that would permit them to work for ABB in the US. permanently.Whats in it for you We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $51100 and $81760 annually.ABB Benefit Summary for eligible US employeesexcludes ABB E-mobility Athens union Puerto RicoGo to and click on Candidate/Guest to learn moreHealth Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D 100% employee paid up to maximumsShort Term Disability up to 26 weeks Company paidLong Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insuranceParental Leave up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 51100 - 81760