Technical Support Specialist at Crunchtime

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.About the roleAs a Technical Support Specialist on the Integrations & Analytics team you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members grow within our company and make a huge impact from day one.What youll do as a Technical Support SpecialistHelp customers solve problems in the Crunchtime platform and keep them updated on ticket progress.Use internal tools to troubleshoot customer-reported tickets.Translate technical details from our development teams into non-technical language that our Customers can understand.Sympathize with the customers situation and take pride in finding them a resolution on tickets submitted.Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that the data displayed is accurate.Accept requests for Technical Resource assistance from the Customer Support Analysts on your team.Work side-by-side with the development team Connex (POS Integration) and Technical Services team to research and resolve customer-reported issues.What were looking forExperience working with a distributed/remote team across multiple time zonesKnowledge of Java (basic) Javascript (intermediate) JSON (intermediate) and XML (basic)An understanding of Rest APIs including the ability to troubleshootExperience with Jira Confluence and ZendeskFamiliarity with AWS and AirtableAble to troubleshoot networking and communication protocolsExperience supporting restaurant convenience store or grocery industry verticalsBilingual with one language being EnglishNice to havesSuccessful track record collaborating cross-functionally across internal teams (Sales Success Product Engineering Marketing Finance) to solve customer problemsExperience with Jira and ZendeskSQL knowledgeAble to troubleshoot networking and communication protocolsExperience supporting restaurant convenience store or grocery industry verticalsWhat youll getGreat mission-driven team members from diverse backgrounds with a strong company cultureCompetitive payWork in an open environment on solutions that are reshaping the way businesses operateAbility to have a significant impactEqual Employment Opportunity StatementAt Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full Time Experience: years Vacancy: 1