Technical Support Specialist II at Avidity Science

Position Overview: The role of the Technical Support Specialist II is to deliver advanced technical knowledge and troubleshooting skills to our internal and external customers in order to achieve exceptional customer satisfaction in accordance with Avidity Science product specifications and quality standards.Location: Waterford WIJob Type: Full-timeKey Job Responsibilities:Provide advanced technical knowledge and troubleshooting skills to our field service team.Proactively manage communicate and solve customer issues/SFDC cases relating to active/field equipmentWhen necessary continue to manage but escalate complex or non-resolved customer issues to EngineeringUsing actual equipment/products be capable of demonstrating operation and/or advanced troubleshooting techniques.Assist with any required equipment setup or calibrations.Assist with technical bulletin creation.Assist in the creation and execution of training/troubleshooting material.Work cross-functionally to support strategic and improvement initiatives.As needed/scheduled participate in the rotation for on call customer support.What You Bring to the Table:Associates degree in a technical field (Mechanical Engineering IT or computer science etc.)5-7 years of experience providing IT support for hardware network and software. Knowledge of VPN TCP/ IP Networking low voltage.Ability to communicate effectively with internal and external customers.What We Offer:Medical dental vision life insurance and disabilityVoluntary benefits including accident critical illness and hospital indemnity401k with company matchBonus PlanPTO and paid holidaysSupportive and Inclusive work cultureCommunity Involvement and paid volunteer timeFlextimeTuition ReimbursementCollaborative work environmentAbout Us: For over 50 years Avidity Science has been the global leader in water purification technologies in the biomedical life sciences and clinical research markets. We are proud to be a trusted partner to the global science community delivering high quality innovative products and unrivaled service. At Avidity Science what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation a publicly traded company.Our Company Values: Safety Accountability Respect Integrity Passion and Collaboration are the values we live every day around the world. We are passionate about our most important asset our people and cultivate an environment that provides development opportunities to grow professionally.Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1