Technical Support Specialist II at STERIS

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position Summary The Customer Technical Support Specialist II provides specialized technical support for STERIS Sterile Processing and Connectivity software products. This position provides technical support for the software as well as specialized support for executing software installations. Expert analytical and problem-solving skills and a broad understanding of STERIS software are required to independently troubleshoot problems related to software including internal software issues and external factors such as printers networking and configurations of servers and databases. Such work requires examining and analyzing application and operating system log files and diagnostics. and collaborating with Customer IT staff to troubleshoot complex issues. The Specialist also provides advanced implementation support and remote installation and upgrading of STERIS software and is expected to be fluent in managing a broad array of software and interface projects without assistance. Additional responsibilities include handling Customer requests such as coding scripts to perform complex data updates loads and requests; coding and delivering complex custom queries and reports.This role is remotely based out of Chicago and will support CST MST and PST zones.What Youll do as a Technical Support Specialist II Project Technical SupportDelivers successful software implementations customer upgrades and migrations.Provides advanced technical expertise for implementation and upgrade calls with CustomersAssists and advises Customers with server and workstation set-upLoads data into Customer servers.Performs all setup installation and configuration tasks for STERIS software and interfaces independently.Coordinates technical activities and tasks with Customer IT counterparts.Document activity and interactions with customer implementations and upgradesTesting and Documentation supportAssist in testing new proprietary softwareIdentifies areas of software implementation installation or maintenance requiring improved documentationWrites reviews and publishes documentation to support softwareThe Experience Abilities and Skills Needed BS in computer science or closely related field3-7 years of experience working in technical support of computers network applications etcExperience in MS SQL ServerExperience with the configuration of personal and laptop computers printers and various other hardware and software required.The ability to diagnose hardware repairs on computers and equipment.Must possess good interpersonal and communication skills to effectively communicate with customers via phone and emailMust exhibit strong problem-solving and analytical skills to understand complex problems and situationsMust demonstrate attention to detail and responsibility in performing tasksAbility to communicate well in high-pressure situationsAbility to independently research and investigate problems in highly complex and variable environmentsAbility to mentor and support less experienced team membersPhysical location that is able to access high-speed internet (cable modem) with capability to retain a permanent IP addressExperience in programming in MS Access Java Visual Basic C# or similar language would be a bonusWhat STERIS Offers At STERIS we invest in our employees and their families for the long term! STERIS wouldnt be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements.Here is just a brief overview of what we offer:Competitive PayExtensive Paid Time Off and (9) added Holidays.Excellent healthcare dental and vision benefits401(k) with a company matchLong/Short term disability coverageParental LeaveAdditional add-on benefits/discounts for programs such as Pet InsuranceContinued training and educations programsExcellent opportunities for advancement in a stable long-term career#LI-KS1 #LI-RemotePay range for this opportunity is $. This position is eligible for bonus participation.Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS BenefitsOpen until position is filled.STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information visit .If you need assistance completing the application process please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited hired trained transferred and promoted in all job groups regardless of race color religion age disability national origin citizenship status military or veteran status sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity genetic information and any other category protected by federal state or local law. We are not only committed to this policy by our status as a federal government contractor but also we are strongly bound by the principle of equal employment opportunity.The full affirmative action program absent the data metrics required by 60-741.44(k) shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your locations HR Office during normal business hours.Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 75000 - 90000