Technical Support Specialist at Pittsburg State University

DescriptionPittsburg State University is accepting applications for a Technical Support Specialist in the Department of Information Technology Services that is responsible for providingtechnical adviceassistanceand support to computer users in a distributed computer environmentby repairingmaintaining and installingcomputer hardware software and other peripherals and systems necessary to conduct the business of Pittsburg State duties are performed in all university settings including office areas computer labs public areas and more; the expectation being that the employee performs with the most professionalism and efficiency.Duties and Responsibilities45%-Recommends schedulesand performsrepairs and maintenance to ensure desktop integrity to clients on campus within established standards and includes but is not limited to computer hardware computer softwareperipheralsand other devices.20%-Entersall support issues in the department ticketing program with all steps completed and conversations documentedbyfollowing client communication and procedures as documented in the tech support standards document.20%- Workswith peers and other ITS staff to provide prompt troubleshooting and proactive planning to ensure continuity and security of the campus network. This includesfollowingdesignated standards forsetupand on-going service to end-users.10%-Increasesknowledgebasebyreadingtrainingor other methodsto keep up-to-date technically and apply new knowledge to job.5%- Actsas backup administrator for various campus applications as well as otherduties asassigned.Education and ExperienceRequired Education and Experience - Time of HireHigh school diploma or equivalentTwo years advising andassistingcomputer users in distributed computing environmentsPreferred Education and ExperienceBachelors degree in computer science or related technical fieldorIndustryCertificationsScreening Services (Background Checks): Your employment with Pittsburg State University is contingent on a satisfactory criminal background check and sex offender check.Job Type: UnclassifiedAppointment Duration: 12 monthsWork Schedule: Full Time Monday Friday 8:00 AM 4:30 PMApplication Documents Required*:ResumeCover LetterNames and Contact Details for three (3) Professional References*Consolidate into two documents to upload.Open Until Filledwith a first consideration date of 12/4/2025Search Committee Chair: David Nance Visa Sponsorship is not available for this position.PSU will only accept applications submitted through this process.Pittsburg State University is an Equal Opportunity and Affirmative Action Employer. We are committed to creating an inclusive environment for all employees.Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1