Technical Support Specialist at Regal

ABOUT US: Founded in 2020 Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data easy to customize and monitor always available and ready to take action. Power better support sales and operations with way less effort. Our founders Alex Levin and Rebecca Greene helped build Angi (Angies List HomeAdvisor and Handy) to over $1.5Bin revenue.Based in Manhattan were building an in-person culture of entrepreneurs who want to win and build something meaningful. Were backed by top investors including Founder Collective Homebrew and Emergence Capital.Come join us as we create a category-defining company and follow Regals company page on LinkedIn to stay up-to-date on our journey and current job openings!Were moving fast and the numbers speak for themselves:- Partnered with enterprise brands like Google AAA Ro Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (NoMad) in office cultureABOUT THE ROLE: Join Regal to build a world-class support experience with our growing Technical Support team! In this role you will respond to and resolve customer tickets with Regals event-driven communications platform.RESPONSIBILITIES:Respond rapidly to inquiries from a variety of user types (end-users admins and developers)Resolve a wide range of inquiries end-user training integration debugging and bug resolution to drive product adoption and customer satisfactionCollaborate with implementation customer success product and engineering teams to resolve issues and highlight trends in ticketsOwn support ticketing and knowledge infrastructure to deliver a world-class support experienceParticipate in hiring and onboarding future support engineers as the growth of the business demandsABOUT YOU: 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degreePrevious experience or exposure with two or more of the following areas: SQL SaaS SMS Marketing Email Marketing Phone Sales Contact Center Software APIs Marketing Automation Direct Marketing Marketing Analytics or Basic Programming (HTML etc.)Experience identifying collaboration and escalation resources in a fast-paced environmentExperience providing the right level of context when partnering with others to resolve customer issuesMethodical critical thinker who can understand customer needs dissect technical requirements and deliver crisp resolutionsBenefits/PerksWe care about your health!Medical Dental and Vision plans - 80% covered by the companyFlexible PTO & 11 paid holidays/yearSubsidized ClassPass membership We care about future you!401k PlanPaid parental leavePre-tax commuter benefitsWe care about connection!In-office breakfast and snacks dailyHappy hours team outings & annual off-sitesComplete laptop workstation& more to come!$60000 - $80000 a yearThe reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidates skills location qualifications experience and relevant education or additionRegaloffers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offerPOSITION LOCATION & OFFICES:This position is only available in New York City.POSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think youre missing relevant experience but youre hungry and a fast learner (and can prove it) we want to hear from you!We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.Required Experience:IC Key Skills Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications Employment Type : Full-Time Experience: years Vacancy: 1