Technical Support Tech I (Russells Point) at Intelliswift - An LTTS Company

Job title: Tech Line SpecialistLocation: Primary Work Location Russell Point, OHDuration: 12 months contract with possibility of extensionKEY RESPONSIBILITES/REQUIREMENTS:Daily Tasks Performed: Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems Interaction with plant floor users and clients (in order to understand production line processes and customers) Support projects such as technology upgrades\implementations of Tier 1 computer systems Review, understand and react to various monitoring systems for Tier 1 computer systemsWhat will this person be working on IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company.Position Success Criteria (Desired) - 'WANTS'Education: Completed post-secondary education in Computer Science or equivalent related experience Experience supporting computer applications and end-user computing devices Experience supporting Windows 7/10, Active Directory, LAN/Networking Experience using MS-Office, and problem ticketing applications Experience executing processes on an AIX/UNIX environment Experience managing 2nd level support calls (Level 1) Experience managing 3rd level support calls (Level 2) Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems Ability to follow and document processes Ability to adapt/learn in a changing environment Experience with general IT processes and development methodologies Solid analysis, proven problem solving and decision-making skills Good time management and prioritization skills Strong communication skills both verbal and written