Technology Intern SY25-26 at Holyoke Public Schools

Function: Provide technical software hardware and network problem resolution to all district computer users by performing question/problem diagnosis. Clearly communicate technical solutions in a user-friendly professional manner. Provide one-on-one end-user training as needed. Assist Network Technicians. Troubleshoot network printer problems. Pass more complex end-user problems on to Network Technicians. Conduct hardware and software inventory database maintenance and reporting. Perform related work as required.Responsibilities: The Help Desk Technician fields all Help Desk calls from the district user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two requests on to a Network technician; and contacts manufactures for warranty service repair.Job Duties:1. Identifies diagnoses and resolves Level One problems for users of district student management system personal computer software and hardware District network the Internet and new computer technology in a call center environment; communicates solutions to end users.2. Assist in managing and maintaining daily up-keep and administration of the districts software performing activities such as: Add delete and support devices and end users Manage print application. Daily backups and assist in recovery tasks are performed as necessary for networked applications. Introduce new users to network application procedures and policies.3. Assist in helping to enforce the districts acceptable use policies in regards to computers peripherals Internet and applications.4. Provides one-on-one end-user problem resolution over the phone for district approved personal computer (PC) software.5. Delivers tags set up and assist in the configuration of end-user PC desktop hardware software and peripherals.6. Other duties as assigned. Qualifications:1. Any combination of education and experience that would likely provide the required knowledge and abilities.2. Very strong knowledge of Windows XP/7 specialized educational software and student management systems.3. Strong training and communication skillsReports to:Executive Director of Technology and Data Systems Jenny MalaveRequired Experience:Intern Key Skills Campaigns,Abinitio,AutoCAD 3D,Hardware & Networking,Customer Support,Arabic Employment Type : Part-Time Experience: years Vacancy: 1