Technology Manager at Vanderbilt University

DescriptionPosition Summary:The Systems & Technology Manager supports the Division of Administration by ensuring the reliable operation integration and optimization of divisional systems. This role manages daily platform operations user administration and vendor coordination while also driving automation and integration initiatives that improve data integrity and operational efficiency. By providing consistent well-documented and functional systems the Manager enables the OpEx team and unit leaders to make data-informed decisions aligned with cost quality and efficiency goals.Key Responsibilities:Maintain uptime data accuracy and operational reliability for core platforms (NetMenu Nutrislice Micros/CSGold Occuspace Topanga Touchwork ReUse Pass Transact/CBORD).Monitor performance and proactively identify issues before they disrupt service delivery or data reporting.Serve as the single point of accountability for system troubleshooting upgrades and vendor escalations.Administer user roles permissions and security protocols to ensure compliance and data protection.Partner with OpX team to develop and maintain SOPs quick-reference guides and training sessions to build user confidence and consistency.Coordinate with IT G2 governance and Finance on technology requests testing and integrations.Collaborate with the OpEx Analyst and Process Optimization teams to ensure operational data is complete timely and trustworthy.Identify and mitigate risks associated with inaccurate or incomplete data particularly nutritional/allergen and customer-facing information.Qualifications:Bachelors degree in information systems Business Operations or related field (or equivalent experience).35 years of experience in systems administration IT operations or business systems support.Experience with data integration APIs and workflow automation preferred.Familiarity with Snowflake Tableau or other BI platforms a plus.Strong communication skills with ability to train and support non-technical users.Demonstrated ability to manage vendors and navigate IT governance processes.Required Experience:Manager Key Skills Catering,Apache Commons,Agricultural,Entry Level Finance,Application Support Employment Type : Full-Time Experience: years Vacancy: 1