Information Technology Service Delivery Manager at HCLTech

SAP Service Delivery Manager 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement Electric Utility experience is a plus but not mandatory Manage all aspects of IT service delivery to meet SLAs and business objectives. Act as the main point of contact for customer and stakeholders on service matters. Oversee incidents, problems, system maintenance, DR/BCP activities and change management processes. Monitor KPIs and service metrics, providing regular performance reports. Drive continuous improvement and service optimization initiatives. Lead, mentor, and manage HCLTech service delivery teams. Coordinate cross-functional teams for smooth service and project delivery. Ensure compliance with security, regulatory, and contractual obligations. Manage risks related to service delivery and implement mitigation plans. Ensure coordination between Onshore and Offshore Teams