Technology Support I High Growth Tech at JPMorganChase

DescriptionEmbark on a dynamic career in tech support where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.As a Technology Support I in the Payments Solutions Center group you will ensure the operational stability availability and performance of our production application flows. Be part of the team responsible for troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems ensuring a seamless user this role you will serve as a primary support contact for internal and external clients utilizing various digital channels and API based services for both transaction initiation and reporting. You will be required to manage interactions with business partners at all levels and across multiple lines of business. You will also be responsible for ensuring daily tasks are completedJob responsibilitiesWorking a shift starting at 12:00 pm once training is completedManage work queues (phone/email/internal case) required daily tasks and established service level agreements and troubleshoot and investigate client technical and transactional inquiriesProactively connect with clients and internal partners to address processing errors or in support of platform changesSafeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policyDeliver exceptional client experience while maintaining all the business requirements including controls. Advocating on behalf of client to ensure client needs are met when working with business partnersTroubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operationsAssist in the improvement of operational stability and availability through participation in problem managementAssist in monitoring production environments for anomalies and address issues using standard observability toolsIdentify and document basic issues and potential solutions for business and technology stakeholdersSupport the management of incidents problems and changes in technology applications or infrastructure and escalate in compliance with firm policy and processesRequired qualifications capabilities and skills1 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology servicesExperience with customer serviceFamiliarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloudStrong oral and written communication skills with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidancePreferred qualifications capabilities and skillsExperience in Technical SupportAbility to take an analytical approach and resolve complex problem-solving skillsAbility to translate complex technical information into simple termsExposure to one or more general-purpose programming languages or automation scriptingExposure to Information Technology Infrastructure Library (ITIL) framework Key Skills Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support Employment Type : Full-Time Experience: years Vacancy: 1