Technology Support II Production Management, Issues Management at JPMorganChase

DescriptionJoin a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Commercial & Investment Bank Payments Technology team you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.Job responsibilitiesEnsure timely and accurate resolution of Issues Management cases. This requires you to conduct research identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolvedEffectivelycommunicate analysis of issues to internal and external stakeholders as directedBuilds and maintains strong relationships with Relationship Managers Client Service Account Managements and Technology teams to identify process improvement opportunitiesEnsures cases are resolved within established timelines for completionRequired qualifications capabilities and skills2 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology servicesShould have experience in a Customer or Client Facingrelated roleExperience with AWS Snowflake AWS Splunk Oracle Database and SQL query experience writing and modifying complex queriesExcellent communication skills organizational skills and time management skillsExcellent technical skills and business acumen related to data management and payments processingKnowledge of applications or infrastructure in a large-scale technology environment on premises or public cloudExposure to observability and monitoring tools and techniquesFamiliarity with processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkPreferred qualifications capabilities and skillsKnowledge of one or more general purpose programming languages or automation scriptingExperience with help desk ticketing systemsAbility to influence and lead technical conversations with other resolver groups as directedExposure to observability and monitoring tools and techniquesExperience in Large Language Models (LLM) and Agentic AI Key Skills Abinitio,Lifting Equipment,Customer Service,Apache Commons,Business Management Employment Type : Full-Time Experience: years Vacancy: 1