Technology Support III Capacity Management at JPMorganChase

DescriptionPropel operational success with your expertise in technology support and a commitment to continuous improvement.As a Technology Support III team member at JPMorgan Chase within Corporate - Data Center Services Capacity Team you will ensure the operational stability and capacity availability to support all Products and Lines of this role you will foster a culture of continuous improvement by troubleshooting maintaining identifying escalating and resolving production service interruptions for all systems both internal and external.Job responsibilitiesCollaborates implements and develops strategic technology solutions ensuring the successful integration of network system and applications servers into existing and new technology infrastructures.Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmManages the data center infrastructure technology resources including all space power cooling and infrastructure cabling resources for the Data Center environment.Collaborates with multiple teams to ensure any capacity concerns are addressed appropriately and installation of technology devices can be delivered on-timeIdentifies issues for escalation and communication and provide solutions to the business and technology stakeholdersAnalyzes complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructureUtilizes Data Center Infrastructure Manager Tools participation on project calls with customers from lines of business monitor exiting KPIs for improvement and ensure quality of data within toolsets.Required qualifications capabilities and skillsFormal training or certification on Infrastructure engineering concepts and 3 years applied experienceDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkStrong analytical and problem resolution skillsKnowledgeable in data analyticsEffective collaboration and communication to achieve common goals and maintain a company standard of excellenceProven track record working in a Data Center environment and understanding of principles of Data Center capacity (space power cooling infrastructure)Working knowledge of physical IT infrastructure (server networking SAN) and understanding of technology offerings and businesses supportedPreferred qualifications capabilities and skillsExperience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloud Key Skills Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 95000 - 130000