Information Technology, Support at Joulé

Job Title: Infrastructure Engineer Location: Joplin, Missouri, Hours/Schedule: Monday–Friday, 8 am to 5 pm Type: Contract (1/12/26–4/5/26) Overview The Infrastructure Engineer supports digital and technology initiatives by maintaining reliable IT operations and providing advanced technical support at the site. This role ensures system stability, manages incidents, and collaborates with global and local teams to implement new technologies while upholding security and compliance standards. The position combines technical expertise with leadership and project coordination responsibilities. Responsibilities Serve as a visible, trusted leader across projects and site activities. Participate in project work to plan, track, and communicate IT changes. Coordinate with external vendors to resolve issues and maintain business continuity. Ensure reliability and protection of site-critical systems, including WAN/LAN, servers, printing, and phone systems. Provide 2nd- and 3rd-line desktop support and resolve technical issues promptly. Respond to incidents and service requests, escalating when needed to minimize business impact. Maintain hardware lifecycles and provide IT knowledge, onboarding materials, and documentation to users. Work with compliance teams to uphold cyber and physical security processes and escalate non-compliance. Collaborate with global digital and technology teams to introduce and support new technologies. Qualifications Intermediate proficiency with desktop productivity tools. Intermediate proficiency in systems and network troubleshooting. Analytical skills for identifying and resolving technical issues. Demonstrated leadership experience with the ability to influence stakeholders. Project management experience and ability to uphold standards. Bachelor’s degree in Information Technology or related field, or Associate’s degree with 5 years of IT manufacturing experience. Minimum 1 year of IT experience. Benefits System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan. Ref: #558-Scientific