Technology Support Lead- Problem Management at JPMorganChase

DescriptionJoin our dynamic team to innovate and refine technology operations impacting the core of our business services.As a Technology Support Lead in Community Investment Bank you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.Job responsibilitiesCollaborate with Development and Support teams to analyze review and facilitate changes or efforts to reduce Mean Time to Recover (MTTR) in Production environmentsConduct Root Cause Analyses (RCA) for incidents ensuring thorough investigation and resolutionEngage in technical conversations with PM and AD teams providing insights and questioning to drive improvementsInfluence and drive best practices in Change Management ensuring smooth transitions and minimal disruptionsClose out Problem Tickets and Defects linked to problem tickets ensuring timely and effective resolutionPrepare and present monthly metrics reports on Problem Management Change Management Defect Management and MTTR to global EMEA and APAC forumsMonitor and report on system stability and resiliency measures including incident frequency resolution times and system uptimeDevelop and implement strategies to enhance system stability and resiliency leveraging industry best practicesRequired qualifications capabilities and skills5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology servicesProficiency in ITSM processes including Change Management Defect Management and Problem ManagementStrong ability to influence and drive work across cross-functional teamsExcellent problem-solving skills and the ability to conduct thorough Root Cause AnalysesStrong communication skills with the ability to engage in technical discussions and provide clear insightsExperience in preparing and presenting metrics reports to diverse forumsAbility to work independently and collaboratively in a fast-paced environmentPreferred qualifications capabilities and skillsAutomation skills using Python Tableau Alteryx etcTechnical familiarity with Java Spring boot AWS SQL and UnixExperience in a Payments Technology environmentFamiliarity with best practices in system stability and resiliency Key Skills Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 142500 - 190000