Telecom Analyst TA 25-33004 at NavitsPartners

Job Title: Telecom Analyst (Telecommunications)Location: Minneapolis MNHybrid (90% Onsite / 10% Remote) Duration: 6 Months (Contract-to-Hire)Position OverviewThe Systems Analyst (Telecommunications) will support manage and enhance telephony and call-processing systems within a dynamic enterprise environment. This role involves handling incidents coordinating with vendors participating in planning activities and assisting with system migrations. The ideal candidate has strong PBX experience vendor management skills and the ability to work both collaboratively and independently.Key ResponsibilitiesHandle incidents and service requests associated with telephony services and call-processing systemsEscalate complex issues to telephony vendors and track resolutionsParticipate in planning meetings related to telephony initiatives and gather relevant requirementsProvide guidance on vendor contracts related to telephony supportAssist with planning and executing migrations to new telephony and call-processing platformsRequired Skills & Experience5 years of experience supporting traditional on-premises PBX systems5 years of experience managing relationships and escalations with support vendors5 years of experience gathering requirements for telephony-related initiativesAbility to work both independently and as part of a teamMust currently reside in MinnesotaFor more details reach at Required Experience:IC Key Skills Baan,Feed,CSSD,Administrative,Budgeting Employment Type : Full Time Experience: years Vacancy: 1