Telecom Engineer at Dcode Talent LLC

Telecom Engineer remote w2 only Job Summary: - Serve as an expert on NICE CXOne system administration and complex telecommunications infrastructures. - Lead the design and implementation of contact center infrastructure solutions. - Evaluate existing technology and processes proposing improvements for efficiency and effectiveness. - Maintain deep technical knowledge of integration across PBX gateways voicemail call recording WAN/LAN VoIP/SIP TCP/IP routers SBCs switches firewalls DNS DHCP and Citrix. - Provide advanced scripting troubleshooting and problem isolation for contact center technologies. - Create and maintain detailed technical documentation for systems and processes. - Direct and coordinate activities of team members as needed occasionally assuming a leadership role. - Deliver 24/7 support for telecom infrastructure including patching upgrades and break/fix activities. - Work closely with vendors to resolve issues and implement system improvements. - Support NICE CXOne scripting and participate in Cisco migration projects. - Perform additional related duties as required. Key Skills Baan,Feed,CSSD,Administrative,Budgeting Employment Type : Full Time Experience: years Vacancy: 1